End of Month FAQ's

End of month is quickly approaching so we would like to encourage you to review the following FAQs:

·         FAQ 9107 Eaglesoft - How to Process End-of-Month (EOM)

·         FAQ 12632 Eaglesoft - End-of-Period Reports Available to Print When Processing EOD, EOM or EOY

·         FAQ 17683 Eaglesoft - 2014 End-of-Month and End-of-Year Frequently Asked Questions

Multipage Scanning in Eaglesoft 17

Current Concerns with Multipage Scanning in Eaglesoft Version 17

·  Using the TWAIN driver, at times may cause STI.DLL errors inside of Eaglesoft.

·  Switching to the WIA driver, at times may cause NTDLL.DLL errors inside of Eaglesoft.

This does not happen with every office and we are working diligently to gain a resolution to both of these errors.

Alternative Methods:

·  Multipage scan outside of Eaglesoft and then import into Eaglesoft SmartDoc or Advanced Imaging

·  Single Page scan inside of Eaglesoft

·         Uncheck Scanner Default Interface

·         Set the driver in File | Preferences | Xray | Scanner to WIA

·         Open SmartDoc

·         Go to File | Acquire from TWAIN

·         Uncheck 'Enabled Multipage Option' (This causes the scanner to only use the flatbed and not the feeder)

·         You are now able to scan 1 page at a time and then save your document

Accounts Receivable Webinar

Join us next Tuesday for a great webinar about gaining control of your accounts receivable system with Teresa Duncan. Register here:  https://pattersonsupport.webex.com/mw0307l/mywebex/default.do?siteurl=pattersonsupport&service=6

Beware of phone calls regarding backups

We have had reports from customers as of late stating that they are getting calls from companies such as “Website Backup” and “iCloud Backup” (not referring to the Apple Product) wanting to check their supposed online backup with them. “Website Backup” even presents a bill to the customer for $70.

This is a reminder that the only Patterson supported offsite backup solution is Pattlock. All support calls for Pattlock come from the PTC and we introduce ourselves as such. If you run into any customers that have ran into this please let them know that it is not Patterson Support and is a scam.