Is Your Eaglesoft Version Holding You Back?

If your practice is still running an older version of Eaglesoft, you could be missing out on powerful tools, enhanced security, and smoother workflows that make a real difference in patient care and operational efficiency. 

Visit our Eaglesoft upgrade page to learn more and access the latest download link. 

Here’s why upgrading is more than just a recommendation—it’s a strategic move for your practice.

Security & Compliance

New versions include critical updates that protect patient data and ensure HIPAA compliance. Older versions may rely on outdated integrations, increasing your risk of data breaches and system instability.

Integrated Clinical Tools

Recent releases introduced integration of AI-powered imaging tools like Pearl Second Opinion, which help improve diagnostic accuracy and streamline case presentations—all within Eaglesoft.

Performance & Compatibility

Upgrades bring faster performance, bug fixes, and support for the latest hardware and integrations. Older versions may lose compatibility with sensors, scanners, and third-party tools—impacting your ability to deliver care efficiently.

New Features from Versions 20–24.20

Below are some of the most notable and exciting enhancements introduced in recent Eaglesoft updates. Practices using these versions have consistently reported meaningful improvements in their daily workflows and overall efficiency:

Eaglesoft 24.20

⚠️ Note: The measurement tool was removed in Eaglesoft Advanced Imaging in version 24.00.

• Smart CDT code logic for anterior/posterior procedures
• Edit, save, and view Word documents directly in Eaglesoft
• TWAIN scanning updates for broader scanner compatibility

Eaglesoft 24.10

• Pearl Second Opinion and Eaglesoft Advanced Imaging integration enhancements (new automatic AI analysis on images, hot keys toggling, images for patients 12 years+ with primary teeth will be sent to Pearl for analysis)

Eaglesoft 23.10

• Patterson CarePay+ integration: Patient financing, dental plans, and credit card payment processing solution

Eaglesoft 23.00

• Search patients by Date of Birth

Eaglesoft 22.00

• View and save PDF documents with a built-in SmartDoc viewer in Eaglesoft

Eaglesoft 21.30

• New password security settings and account lockout feature to prevent unauthorized access

Eaglesoft 20 & 20.10

• Smart Notes: Streamline workflows and speed up clinical documentation

Support & Upgrade Checklist

Upgrading ensures full access to technical support, training, and resources. Be sure to review the Version Requirements and Pre-Upgrade Check List to ensure a smooth transition.

Ready to Upgrade?

Visit our Eaglesoft upgrade page to get started and access the latest download link. For assistance, connect with our support team via Live Chat or call 800-475-5036.

 

Schick Sensors with IOSS after Windows Updates

On October 14, 2025, Microsoft released Windows updates which impacted customers using Schick Sensors with IOSS drivers on Eaglesoft 24.20. As a result, image capture functionally may stop working. If you're experiencing this issue, here's what you need to know: 

• Dentsply Sirona has published a Technical Bulletin with detailed instructions to resolve the problem. View Technical Bulletin here to download the instructions.
• Work with your IT Provider to complete the steps outlined in FAQ 44883 to restore image capture functionality.

Unlock the Full Potential of Eaglesoft with a Free Wellness Check

Your Eaglesoft software is packed with powerful features designed to streamline your dental practice — but are you using it to its fullest potential?

Our complimentary Wellness Check is here to help you uncover hidden opportunities within Eaglesoft to boost productivity, improve workflows, and empower your team. Request for your free Wellness Check here.

What’s Included in Your Free Wellness Check?

• Comprehensive Review: A certified Software Trainer will assess how your team is currently using Eaglesoft’s key features and processes.
• Tailored Recommendations: You’ll receive a detailed report with actionable insights to help your practice grow and operate more efficiently.
• Collaborative Consultation: Engage in a personalized discussion about potential improvements and training opportunities for your team.

How Does It Work?

The Wellness Check is conducted remotely by a certified Software Trainer who will remote directly to your system. In less than an hour — and scheduled at your convenience — you’ll gain clarity on how to optimize Eaglesoft for your unique practice needs.

Whether you're a long-time Eaglesoft user or just getting started, this free Wellness Check helps ensure you're leveraging every tool available to support your patients, your team, and your bottom line. 

Request for your free Wellness Check here.

Planning Holiday Hours? Here's How to Update Them Easily

As the holiday season approaches, many practices consider adjusting their hours—whether it's closing early, giving staff some well-deserved time off, or simply streamlining operations for the season. If you're wondering how to update your hours to reflect these changes, we've got you covered.

This FAQ guide walks you through the process of customizing your hours in Eaglesoft, whether you're closing the office for a day (or several), adjusting lunch breaks, blocking off time during the day, or setting temporary hours. Keeping your patients informed and your team aligned is easy with these step-by-step instructions. Holiday schedules like Thanksgiving, Christmas, and New Year’s are the perfect time to update your hours in Eaglesoft. See how to customize your hours in Eaglesoft here. 

Windows 10 Support Ends Soon – What Your Practice Needs to Know

Patterson is committed to being a trusted partner and understands the importance of data security. We are informing your practice of a change to Microsoft Windows 10 that may impact your practice and require action on your part.

Microsoft will officially end support for Windows 10 on October 14, 2025. After this date, computers running Windows 10 will no longer receive security updates or technical support. 

Visit Microsoft’s official website to learn more.

Why this matters to your practice

• Security Risks: Unsupported systems are more vulnerable to cyber threats and may not meet HIPAA requirements.
• Eaglesoft Compatibility: While Eaglesoft version 23 and above are compatible with Windows 11, we strongly recommend upgrading to the latest version of Eaglesoft to ensure optimal security and performance.  

What can I do to make sure my computers are protected?

1. Check your operating system

• Open Settings and search for Control Panel
• Select System
• Look under Edition to see if you're running Windows 11

2. Upgrade to Windows 11 Professional

Visit FAQ 5073 or talk to your IT consultant to ensure your computers meet the Windows 11 hardware and network requirements. 

3. Upgrade Eaglesoft if applicable

Visit FAQ 22724 to upgrade to the latest version of Eaglesoft.

 

We appreciate your attention to this matter. Our team is here to guide you every step of the way, ensuring your Eaglesoft experience stays current, secure, and optimized for your success.