Thursday, December 20, 2018

Jan. 2019 Eaglesoft Service Club Discount for Advantage Customers and Price Increase



As we are adding new benefits to the Eaglesoft Service Club with expanded support hours (launched in November) and automated End of Period Processing (coming with Eaglesoft 21 this spring), our monthly Eaglesoft Service Club pricing will increase as of January 2019. Please refer to your monthly statement for details.

Also starting in January, we are excited to announce that Patterson Advantage customers will receive discounts ranging from 5 – 10% on Eaglesoft Service Club. Watch for Patterson communications in early January regarding our new Advantage program and whether you qualify for these discounts.

If you have any questions, please contact us at 1.800.294.8504.

Tuesday, December 4, 2018

Updated Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.
  • Diagnosing Dry Socket
  • Extracting a Single Tooth (formerly "Single Tooth Extraction")
  • Extraction Post-op Care (formerly "Post-op Instructions for an Extraction")
  • Pulpotomy (formerly "Pulpotomy Procedure"; combines/replaces "Pulpotomy Procedure" and "Pulpectomy Procedure" - "Pulpectomy Procedure" will be removed)
    • Embed links for the "Pulpectomy Procedure" will have the same removed message as the implant video/page that was removed with Set C.
    • Playlists that include the Pulpectomy video will have that video automatically removed.
  • What is TMD?
These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 1-2 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining Smile Channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed      In the future, please use these segments instead
Advantages of Indirect Resin CAD/CAM Restoration Procedure
All-Porcelain Bridges 3-Unit Bridge Procedure
Alternatives to a Bridge 3-Unit Bridge Procedure
Alternatives to a Crown All Porcelain Crowns
Alternatives to Full Dentures Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment Diagnosing Periodontal Disease
Bitewing X-Ray Procedure Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure Core Buildup Procedure
CEREC CAD/CAM Procedure CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID Diagnosing Decay
Diagnosing a Large Cavity Diagnosing Decay
Diagnosing Bone Loss Implant Immediate Placement Procedure
Diagnosing Denture Problems Adjust And Reline Dentures


Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Thursday, November 1, 2018

Extended Support Hours

We are excited to announce that we now offer extended Support hours. Our hours of operation are Monday - Friday 6 a.m. to 9 p.m. CST and Saturdays 7.am. to 12 p.m. CST. Support options include chat, email and phone. We've also added OperaDDS to our eServices portfolio. OperaDDS offers standalone paperless forms, secure team chat and a virtual reality platform.

Wednesday, October 31, 2018

Updated Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.
  • Implants Overdenture (replaces Implants Overdenture Lower Procedure) 
  • Implant Post-op Care (replaces Post-op Instructions for Implant Surgery) 
  • Implant Procedure (replaces Single Implant Procedure) 
  • What is an Implant? 
  • Sinus Lift (replaces Sinus Lift Procedure) 
These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old videos or Pages on your web site, links sent to customers or in Playlists.

Note:
  • The Implants Overdenture Upper Procedure has been removed, please use Implants Overdenture instead. If you had a link to this specific video or page on your web site or had sent this to patients, you will need to manually update your web site or send a new email to your patient(s) using the new video or page (Implants Overdenture). Any playlist that contained the Implants Overdenture Upper Procedure has had that video removed. If you would like to continue to have this information in your playlist(s), you will need to manually add the Implants Overdenture video. 
In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 1-2 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed      In the future, please use these segments instead
Advantages of Indirect Resin CAD/CAM Restoration Procedure
All-Porcelain Bridges 3-Unit Bridge Procedure
Alternatives to a Bridge 3-Unit Bridge Procedure
Alternatives to a Crown All Porcelain Crowns
Alternatives to Full Dentures Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment Diagnosing Periodontal Disease
Bitewing X-Ray Procedure Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure Core Buildup Procedure
CEREC CAD/CAM Procedure CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID Diagnosing Decay
Diagnosing a Large Cavity Diagnosing Decay
Diagnosing Bone Loss Implant Immediate Placement Procedure
Diagnosing Denture Problems Adjust And Reline Dentures


Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Tuesday, October 9, 2018

Free Eaglesoft Webinar on Thursday (10/11) at 12pm CDT


Join us for a one hour webinar this Thursday, October 11 at 12pm CDT. The topic will be the ABC's of Insurance Estimation. This webinar is free for Service Club members. Click here to register and learn more.

Thursday, September 20, 2018

Dental Intelligence


We are pleased to announce the addition of Dental Intelligence’s suite of analytics products to our software portfolio.  Dental Intelligence’s products provide practices with actionable data, including provider-level information, easy-to-read dashboards, and tools to empower their team.  If you are looking for help to identify growth opportunities, call our team at 800.294.8504.

Wednesday, September 12, 2018

New and Updated Segments Added to CAESY Cloud

We are pleased to announce 3 new and 4 updated segments in CAESY.

New content:
  • What is Sleep Apnea?
  • What is a Sleep Study?
  • Dental Devices for Sleep Apnea
Updated content:
  • Clear Aligners – Teen (replaces Invisalign – Teen)
  • Clear Aligners - Adult (replaces: Invisalign - Adult)
  • Crowns and Root Canals (replaces: Crowns after Root Canal Therapy)
  • Root Canal Therapy (replaces: Diagnosing Root Canal Therapy)
These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

Note:
  • If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 2-3 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team


Segment to be removed      In the future, please use these segments instead
Advantages of Indirect Resin CAD/CAM Restoration Procedure
All-Porcelain Bridges 3-Unit Bridge Procedure
Alternatives to a Bridge 3-Unit Bridge Procedure
Alternatives to a Crown All Porcelain Crowns
Alternatives to Full Dentures Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment Diagnosing Periodontal Disease
Bitewing X-Ray Procedure Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure Core Buildup Procedure
CEREC CAD/CAM Procedure CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID Diagnosing Decay
Diagnosing a Large Cavity Diagnosing Decay
Diagnosing Bone Loss Implant Immediate Placement Procedure
Diagnosing Denture Problems Adjust And Reline Dentures


Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Wednesday, August 29, 2018

New Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.

Updated content:
  • Diagnosing a Cavity 
  • Cracked Tooth Diagnosis (replaces: What is Cracked Tooth Syndrome?) 
  • Diagnosing Margin Decay 
  • Options for Tooth Replacement (replaces: Alternatives to Partial Implants) 
  • Periodontal Maintenance Procedure (replaces: 3 Month Recare Procedure) 
These segments have updated Videos, CAESY Pages, and Animations.
Also, the updated presentations include Spanish Closed Captioning for the Spanish Videos.

Note:
  • If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists. 
In addition, we would like to inform you that the following segments will be removed from CAESY Cloud in about 3 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed      In the future, please use these segments instead
Advantages of Indirect Resin CAD/CAM Restoration Procedure
All-Porcelain Bridges 3-Unit Bridge Procedure
Alternatives to a Bridge 3-Unit Bridge Procedure
Alternatives to a Crown All Porcelain Crowns
Alternatives to Full Dentures Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment Diagnosing Periodontal Disease
Bitewing X-Ray Procedure Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure Core Buildup Procedure
CEREC CAD/CAM Procedure CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID Diagnosing Decay
Diagnosing a Large Cavity Diagnosing Decay
Diagnosing Bone Loss Implant Immediate Placement Procedure
Diagnosing Denture Problems Adjust And Reline Dentures


Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Wednesday, June 20, 2018

Eaglesoft 20


Eaglesoft 20 is here! The latest version of Eaglesoft includes Smart Note selections and user-interface enhancements. See FAQ 23400 for more info.

Eaglesoft 20, Solutionreach and RevenueWell Forms


Eaglesoft 20 is here! The latest version of Eaglesoft includes Smart Note selections and user-interface enhancements. See FAQ 23400 for more info.


We've also added Solutionreach, a robust patient relationship management platform, to our portfolio. On top of that, online patient forms are now available through RevenueWell Forms, an add-on offering to the RevenueWell platform.

Monday, May 21, 2018

Eaglesoft Mobile Maintenance Monday, May 21st


Eaglesoft Mobile will be undergoing maintenance on the afternoon of Monday, May 21st .  The maintenance should take only a couple of minutes.  Once the maintenance is complete, your Eaglesoft SDK will need to be restarted to continue using Eaglesoft Mobile.  For steps on how to restart your SDK, please see FAQ 36541.

Tuesday, January 30, 2018

How CAESY can Help your Office


Based on your feedback, we created this piece on How CAESY can Help your Office.  Hope this is helpful; note that we are planning a webinar on this topic shortly, watch for updates on date & time.

Thanks for your business and have a wonderful day.

Sincerely,

The CAESY team