NEW Vyne Trellis Plans and Updated Pricing

We are excited to announce three new Vyne Trellis plans from Vyne Dental that provide options for your practice to simplify and streamline your insurance processing, patient billing and patient communication workflows.

Vyne Trellis: The Vyne Trellis platform is an end-to-end revenue acceleration platform for your practice that streamlines claims submission and tracking, provides batch and real-time eligibility of benefits, and facilitates a secure environment for your communications.

Vyne Trellis Intake: Streamline claims submission and tracking with added automation capabilities.  Vyne Trellis Intake enables your practice to digitize and automate the intake process with custom integrated forms, appointment and recall reminders, and more.

Vyne Trellis Activate: Grow your practice’s patient base with enhanced social, scheduling, and communication tools.  Vyne Trellis Activate provides your practice with the tools to keep your schedule booked and lets you share your patient’s feedback right on your website.

The features included in each plan and price for each plan is as follows:

	Vyne Trellis	Vyne Trellis Intake	Vyne Trellis Activate
	$129/month	$249/month	$399/month
Electronic claims & attachments	x	x	x
Real-time eligibility	x	x	x
Electronic remittance advice (ERA)	x	x	x
Patient statements	Add-on	Add-on	Add-on
Mobile payments	Add-on	Add-on	Add-on
Reminders		x	x
Two-way text		x	x
Team chat	x	x	x
Secure email	x	x	x
Recall			x
Online reviews			x
Campaigns			x
Online scheduling			x
Live webchat	Add-on	Add-on	Add-on

 

You can contact our eServices sales team at 800.294.8504 to learn more about these new plans.  Existing Vyne Trellis customers can also contact our eServices sales team to easily upgrade to either the Vyne Trellis Intake or Vyne Trellis Activate plan.

All customers enrolled in a Vyne Trellis plan will be billed at the current rates, published here, beginning on the December bill.

• Vyne Trellis at $129 a month
• Vyne Trellis Intake at $249 a month
• Vyne Trellis Activate at $399 a month

 

 

Eaglesoft Service Club Price Increase

Important updates regarding Eaglesoft Service Club:

As an Eaglesoft Service Club member, you receive the following benefits: 

• Free Eaglesoft software upgrades

• Unlimited Eaglesoft and Schick support

• Eaglesoft mobile access

• Monthly tips and tricks email newsletter

• User group sessions led by Software Trainers

Free Eaglesoft upgrades are an important value in your Eaglesoft Service Club membership. It is important to upgrade to each new version of Eaglesoft to take advantage of all available security updates as well as new features and enhancements. 

To ensure that you have the best customer service and support, Eaglesoft Service Club pricing will increase on October 1, 2024.  Customers who purchased the Eaglesoft Core Bundle or the Eaglesoft Essential Bundle on or after May 1, 2024, will have 12 months from their date of purchase before the price increase goes into effect.

If you have any questions, please contact our billing team at 866.784.8662 to review your bill. 

Eaglesoft and DentalXchange Claims Integration Now Available

 

We are excited to announce that a new Eaglesoft and DentalXchange claims integration is now available. 

Webinar: Process your insurance with DentalXchange

Join us for a webinar to learn how to submit claims within Eaglesoft, how to enroll in insurance services, and a walkthrough of the DentalXchange portal.

Register Now

Important Information on Integration

In the first phase of the integration, you can send electronic claims within Eaglesoft to DentalXchange to be processed. You will have to use the DentalXchange online portal to use the following services:

• Check claim status (the claim status writeback is not yet available in Eaglesoft)
• Submit electronic attachments
• Complete real-time eligibility checks
• Receive eRAs

Integrated workflows for Attachments, eRAs and real-time eligibility are in development and will be available in the future. 

How do I enroll in DentalXchange?

Contact an eService Sales Specialist at 866.590.3384 to enroll today.

Package and Pricing Options

Insurance Bundle | Claims, attachments, ERA, eligibility | $129/mo

Claims + Attachments | $0.50 per electronic, $0.55 per paper, + $39/mo for unlimited attachments

Claims only | $0.50 per electronic, $0.55 per paper

Support Resources

• Visit FAQ 44108 for resources on DentalXchange claims, attachments, eligibility, ERAs, and other support help.
• For support assistance, contact the Patterson Technology Center at 1.800.475.5036.

Upgrade to Eaglesoft Version 24.00 Today

Eaglesoft version 24.00 is now available. We strongly encourage you to upgrade and take advantage of new features and important security updates. If you are an Eaglesoft Service Club member, your upgrades are always free (valued at $1,800 per upgrade).

Read our blog to learn more about Eaglesoft version 24.00.

What's new in Eaglesoft version 24.00?

Eaglesoft Advanced Imaging and Pearl Second Opinion integration

• Pearl’s automatic disease detections and bone level measurements appear on x-rays directly in the Eaglesoft Advanced Imaging interface––within seconds of capture.

• AI clinical findings are indicated on image thumbnails to help you quickly identify which pathologies have been detected in each x-ray.

• Tooth parts maps and decay encroachment calculations enhance patient education and case presentation.

• Easily toggle AI detections on/off with a single click in Eaglesoft

Visit www.pattersondental.com/pearl to schedule a demo today.

*A Pearl Second Opinion purchase is required. All other Pearl Second Opinion features outside of this integration are available and can be managed on the Pearl application. You can also enroll in Pearl Practice Intelligence and manage those features on the Pearl application.

Enhanced data security measures

Improved software performance

• Hyperlinks in Eaglesoft will now open in a browser without error
• Fixed issue of Emailing Image note saved incorrectly
• Fixed error when clicking on FAQ hyperlink in Reports

Measurement tool removal in Eaglesoft Advanced Imaging

• Removing this feature no longer classifies Eaglesoft as a medical device. Maintaining one feature under the medical device classification requires significant development and support effort that we will now shift to additional Eaglesoft feature enhancements. We understand the measurement tool may have been an important feature for your practice.  An alternative solution, which would bring additional capabilities to your practice, is enrollment in Pearl Second Opinion.

When you upgrade to the newest version of Eaglesoft, you get all the features in previous releases that you may have missed, including:

• Patterson CarePay+ integration**
• New 2024 CDT codes
• Memory optimization and Imaging Bridge fix
• Easily locate correct patient records with the new Date of Birth search option
• And more

**CarePay+ includes patient financing, dental plans, and credit card payment processing. The CarePay+ integration is only available in Eaglesoft version 23.10 and above. Customers must be on Eaglesoft version 23.10 and above to access the integration. Additional fees apply when you enroll in this eService.

Ready to upgrade to Eaglesoft version 24.00? Visit the Eaglesoft Upgrade Website to learn more about new features, review detailed upgrade instructions, and access the installation link. 

For questions on the upgrade or to obtain your license number, contact our support team via live chat.

Enjoy up to $1,800 in savings per upgrade

Interested in free Eaglesoft upgrades and unlimited access to our dedicated Patterson support team at no extra cost? Sign up for Service Club today by contacting an Account Management Specialist at 800.397.8191. 

Vyne Support Information

IMPORTANT INFORMATION ON VYNE SUPPORT

To ensure that you receive the best customer support and to avoid long hold times, please contact the Patterson Technology Center at 1.800.475.5036 for all Vyne support questions. 

Additional Resources:

Watch this video for an overview of how insurance processing works within Vyne Trellis

• Vyne Trellis Electronic Insurance Processing Video

Watch this video for an overview of how Vyne Billing Statements works within Vyne Trellis

• Vyne Billing Statements Video

See FAQ 43943 for all Vyne information on enrollment, installation instructions, webinar recordings, training, and product support.

• View Vyne FAQ Resources

Eaglesoft User Group Sessions

Our Eaglesoft User Group sessions are available throughout the year! Join a certified Patterson Dental Software Trainer at our Eaglesoft User Group sessions that cover topics like insurance and accounting to make the most of Eaglesoft’s powerful features. Registration is free for all Eaglesoft Service Club members.

Upcoming Live User Group sessions

ACCOUNTING MADE EASY

June 19, 2024 | 10 a.m.–12 p.m. (Central Time)

Track accounts receivable, proper distribution and redistribution of payments and credits, and more.

REGISTER NOW

EAGLESOFT INSURANCE EXPERTISE

September 9, 2024 | 10 a.m.–12 p.m. (Central Time)

Review insurance plans, manage aging claims, learn how to use Intellicare for benefits, and more.

REGISTER NOW

On-Demand sessions

GETTING BACK TO BASICS

Complete guide on completing walkouts, receiving payments, creating appointments and exploding codes, and more. 

VIEW RECORDING

THE MORE YOU KNOW

More information on IntelliCare (automated chart audits), accounting features, coverage books, reports and filters, treatment plans, and more.  

VIEW RECORDING

SPRING CLEANING WITH EAGLESOFT

Spring is here and this is the perfect time to freshen up your practice with some Eaglesoft spring cleaning. Re-energize your treatment plans, take control of your insurance companies list, clean up your claims list, and more. 

VIEW RECORDING

For any questions regarding Eaglesoft User Groups, kindly email usergroups@pattersondental.com.

Process Your Insurance and Start Sending Patient Statements with Vyne Trellis

  

With our new Eaglesoft and Vyne Trellis integration, you can now start processing electronic claims, attachments, eRAs, real-time eligibility checks, and have patient statements printed and mailed for you.

Get access to these features when you enroll with Vyne Trellis for only $129/month:

• Billing Statements
• Unlimited electronic claims
• Unlimited electronic attachments
• Unlimited eligibility & benefits
• ERAs
• Secure email
• Electronic case collaboration
• Payments via text and email
• Team Chat

 VYNE BILLING STATEMENTS

Vyne Billing Statements is a feature within Vyne Trellis allowing your practice to have statements printed and mailed to patients for you.

With Vyne Billing Statements, you can:

• Use the same workflow as you are used to within Eaglesoft. Your statements will be routed to Vyne for printing and mailing.
• Track printed statements including delivery status, mail-to address, amount due, and more within Vyne Trellis.
• Only pay for statement printing and mailing – there is no additional monthly fee.

o   $0.49 for each printed statement (first page) and remit envelope.

o   $0.21 for each additional printed statement page.

o   $0.60 for USPS postage*.

*Postage rates will automatically adjust to match the USPS postage rate at the next USPS postage rate change.

 
Contact an eServices sales specialist at 800.397.6398 to enroll. Learn more about Vyne Trellis and
Billing Statements at www.pattersondental.com/vynetrellis

For support help, 

contact the Patterson Technology Center at 1.800.475.5036

Additional Resources:

• Watch this video for an overview of how insurance processing works within Vyne Trellis

Vyne Trellis Electronic Insurance Processing Video

• Watch this video for an overview of how Vyne Billing Statements works within Vyne Trellis

Vyne Billing Statements Video

• Check out frequently asked questions and answers about claims processing and insurance services with Vyne Trellis

View Vyne Customer FAQs

• See FAQ 43943 for all Vyne information on enrollment, installation instructions, webinar recordings, training, and product support.

View Vyne FAQ Resources

Vyne Trellis and DoseSpot ePrescription Solution for Eaglesoft Customers

 

Due to the recent Change Healthcare cyber incident, we have partnered with Vyne Dental and DoseSpot to offer you alternative solutions to restore your electronic insurance processing and electronic prescription processes. 

Visit www.pattersondental.com/solutions for information and updates on new solutions available for Eaglesoft customers. 

Restore Your Electronic Insurance Processing with Vyne Trellis

We have a new authorized integration with the Vyne Trellis product from Vyne Dental. This solution will ensure that your insurance claims and attachments, real-time eligibility checks and electronic remittance advice (ERA) services are restored.

Complete this Vyne Trellis enrollment form to start processing your claims quickly.

Helpful Webinars:

•       View a "How to Transition to Vyne Trellis" webinar recording on FAQ 43895
•        Sign up for a live webinar to learn how to manage claims in Vyne Trellis

Answers to Top Vyne Trellis Questions:

•     View answers to frequently asked questions about Vyne Trellis

Additional Resources:

·        Vyne Enrollment and Installation Process

·        Vyne Support Help and FAQs

·        Vyne Trellis Training Video

·        Additional Resources and Customer Help from Vyne

·        About Vyne Dental

 

Restore Your Electronic Prescription Services with DoseSpot

You can now restore your electronic prescription service with DoseSpot to deliver a fast and reliable ePrescribing solution for your practice. Dentists using DoseSpot can gain access to a sophisticated database of dental-specific drug information for both controlled and non-controlled substances. Using DoseSpot helps you address federal and state regulations when prescribing controlled substances. You can be confident in delivering safe and compliant electronic prescriptions directly to the pharmacy from the point of care.

Complete this enrollment form to start sending electronic prescriptions with DoseSpot.

Reference this DoseSpot Enrollment Guide as you complete your account set up and multi-factor authentication steps.

Helpful Webinar: 

View a webinar recording on how to send ePrescriptions with DoseSpot

Additional Resources:

DoseSpot Information and FAQs

·        List of DoseSpot Resources

·        DoseSpot Live Chat Support

For all support questions, contact the Patterson Technology Center at 1-800-475-5036.

Important Insurance Claims Update

We are focused on providing a solution to enable your practice to process insurance claims.  The recent cybersecurity incident with Change Healthcare/Optum has impacted thousands of practices across the dental and medical industries.

We regret the pain this has caused your business and are fully committed to providing a fast resolution.

We are currently moving our Eaglesoft electronic claims and attachments, real-time eligibility checks and eRA processing to Vyne Dental, a market leader in claims processing and insurance services and innovator in workflow automation and efficiency.

We are ready to support your practice so you can begin submitting claims.

For more information and regular updates please visit FAQ 43884.

Issue with eClaims, eAttachments, Real Time Eligibility, eRAs, eRX and eStatements

 

Our partners at Optum are experiencing a global network outage that is causing connectivity issues with eClaims, eAttachments, Real Time Eligibility, eRAs, eRX and eStatements.

Printed Claims and locally printed statements are available.

We sincerely apologize for the inconvenience this is causing to your day to day practice workflow.  Thank you for your continued partnership.

DDS Rescue Price Increase

 

This is a notice to inform you that there will be a price increase impacting all new and existing DDS Rescue customers in January, 2024, that will go into effect in your February billing. If you are locked into an initial agreement rate for 12 months, your rate will remain the same unless you upgrade to the next tier. After the initial 12 months, price increases are applicable. 

The increase helps us to ensure our commitment in providing the very best product and support to you. 

Please refer to your monthly statement for details. If you have any questions, feel free to contact our billing team at 800.294.8504.

CAESY Cloud Price Increase

 

To ensure you have the best customer service and support, CAESY Cloud pricing will increase on January 2, 2024.  Any customer that purchased CAESY Cloud between October 1, 2023 and December 31, 2023, will have 6 months from their date of purchase before the price increase goes into effect.

As a reminder, Eaglesoft version 22.00 now has an integration with CAESY Cloud.  With this integration, users can now attach Presentations to service codes, play CAESY Cloud videos from Chart, Treatment Plan, Informed Consent and Fast CheckIn, and have Patient Notes updated after viewing CAESY Cloud videos.

Please refer to your monthly statement for details.  If you have any questions, please contact us at 800.294.8504 to review with our billing team.