Exclusive Eaglesoft Offer!

Love Eaglesoft? Refer a friend between now and the end of November 2016, and reward yourself or your office! You can earn: $100 Amazon Gift Card OR One Free Month of Eaglesoft Support For Your Office (Up to $167 value!) Some exclusions apply. See FAQ 24215 for more information!

Weekly Tips and Tricks Email

Some of you may already subscribe to the “Weekly Tips & Tricks” email that we send to customers on Service Club (monthly support.) With this weekly email, we try to point you to valuable areas of Eaglesoft that you may not already use, or ways that you can use Eaglesoft to become even more efficient. 

These emails will also contain helpful reminders from our Support team at the PTC, such as how to prepare for an upgrade.  Monthly, we will provide features announcing which additional eServices can help you further as your practice grows. Additionally, you will find other special announcements at times. 

We hope that you will sign up for our weekly emails through this link! For more information please see FAQ # 23316.

The Eaglesoft Team

Technical Issues at the PTC Resolved

As of 2:00 PM CST yesterday, the Patterson Technology Center has resolved technical difficulties with phone and email systems that may have caused longer wait times. We thank you for your patience! Live Chat for help continues to provide instant assistance: https://pattersonsupport.custhelp.com/app/chat/chat_launch

Important Notice: PTC Support & Wait Times

The Patterson Technology Center is encountering some technical difficulties with phone and email systems. We apologize for longer hold times that our customers are experiencing today, and we are working to resolve. For most efficient assistance, please use the Live Chat for help.  https://pattersonsupport.custhelp.com/app/chat/chat_launch

PTOS Support Hours Changing - September 1, 2016

In an effort to provide the best support to our customers, the PTOS Support and LiveChat hours will be changing effective September 1, 2016.

                                Phone Support:                7:00am – 5:00pm CST Monday – Friday
                                LiveChat Support:            7:30am – 4:00pm CST Monday – Friday

If you require assistance outside of those hours, I encourage you to take advantage of our FAQ site that holds a wealth of knowledge. You may also call the support phone number after hours and leave a voicemail with the details of your question for Support to contact you the following business day.

For more information on this and other changes, please reach out to us. You can always contact PTOS Support with your questions or concerns at 800-824-4305.

Eaglesoft 18

Eaglesoft 18: A number of progressive, new benefits and tools for a faster daily workflow! Release began in June, and has been very well received by customers! Shipments will continue into late fall. See FAQ 22014 for more info.

Adding a Playlist

Do you want to add a playlist to CAESY Cloud?  It's easy, FAQ17717 can help.

Forgot your CAESY Cloud password?

If you ever forget your CAESY Cloud password, FAQ can help.  FAQ15265 will walk you through exactly what you need to do.

Windows 10 Support in Eaglesoft

Windows 10 support in Eaglesoft

As previously communicated, Windows 10 will be supported in ES 18.

Microsoft deployment of Windows 10 and how to prevent the upgrade

Microsoft has started pushing the Windows 10 upgrade to customers and recently changed the update screen; by clicking the ‘X’ to close the window, you are consenting to the upgrade and the download and installation of the Operating System will automatically occur.  To prevent this from happening, please press the Click here to change the upgrade schedule or cancel scheduled upgrade (see screen below)

Please schedule this upgrade as far out as you can. Once that date hits, please attempt to push the upgrade out again in the same way.

If you accidentally trigger the upgrade to start, you can still revert to the previous operating system during the Windows 10 Setup.  When you get to the license agreement screen, please decline the license; this should give you the option to revert.

If you accidentally upgrade

If you accidentally upgrade, we recommend you attempt to downgrade again.  You IT support team should be able to assist you with this.

As you know, Eaglesoft 17 is not compatible with Windows 10, we are aware of issues saving documents to SmartDocs and printer issues; other sporadic errors are also likely to occur if you try to run on this unsupported platform.

You can also contact support to request to be added to the early upgrade list for Eaglesoft 18 which will be announced very shortly.  

Important - Eaglesoft Mobile planned maintenance!

There is scheduled maintenance planned that will prevent you from accessing the Eaglesoft Mobile service. This will cause outage between 7 PM Friday, June 3rd through end of day Sunday, June 5th.  Eaglesoft Mobile will be available again by Monday morning, please contact support at that time if you are still experiencing problems accessing the service.  Thanks in advance for your patience and, as always, for any questions or concerns, please contact support.

Thank you!

Adding CAESY video links to your website

If you need assistance adding CAESY video links to your website, read through FAQ 16144.  This will walk you through everything you need to know!

Locked out of CAESY?

Have you ever been locked out of your CAESY Cloud account?  Don't worry, that's an easy fix. Check out FAQ17804.

Important Windows 10 information

If you have upgraded to Windows 10 and need to go back to a supported version of windows, please visit www.pattfaq.com answer number FAQ 21825.  Please note that Windows 10 will be supported with Eaglesoft Version 18.

Announcing Extended Live Chat Hours!

We are extending our Live Chat hours to better serve you! Beginning Monday, May 16th, Live Chat will be available Mon-Thurs 7am-7pm CST and Friday 7am-6pm CST.


Benefits of Live Chat:

• Faster service with often no wait time
• An easier way to initiate contact - just a click of a button
• The ability to multi-task, allowing other work to be done while receiving support
• Personalized service with an Eaglesoft Chat Agent
• Step by step information and direct links to FAQ answers

Visit www.pattfaq.com and click on Live Chat to start your session!

End of Month Webinar

Register for one of our FREE End of Month Webinars and complete the process with an Eaglesoft Expert guiding you through each step. At the end of this webinar, you will have completed your End of Month and will have necessary reports generated! Sign up here:  http://bit.ly/1QvZggD

Free Webinar on Thursday

Are you interested in learning how a patient education software can enhance your case acceptance? Join us for a free webinar on the benefits of CAESY Cloud this Thursday, 3/17. You can register here: http://bit.ly/1QvZggD

Free webinar tomorrow!!

Want to learn how OnTrack can help your practice stay on track? We are offering a free webinar tomorrow, 2/17. Sign up here:  http://bit.ly/1QvZggD

Eaglesoft End of Month Webinars

Looking for help processing your end of month?  We're here to help with free webinars - starting this week.  Learn more at FAQ 21676 and sign up here:   http://bit.ly/1QvZggD

Eaglesoft Mobile Maintenance

There is scheduled maintenance planned that could prevent you from accessing the Eaglesoft Mobile service.  The outage caused by this should last no more than 15 minutes and could be any time between Friday, January 22nd and Monday January 25th.  If you experience any problems accessing Eaglesoft Mobile in this timeframe, please try again 15 minutes later.  If the problem still exists, please contact support.

Thank you!

Free webinar tomorrow

Would you like to learn how to better navigate your schedule? We're here to help with a free webinar tomorrow, 1/14/16, offering tips to help maximize your schedule. Sign up here:  http://bit.ly/1QvZggD

Eaglesoft Mobile Maintenance

There is scheduled maintenance planned that could prevent you from accessing the Eaglesoft Mobile service.  The outage caused by this should last no more than 15 minutes and could be any time between Tuesday, 1/12/16 and Saturday 1/16/16.  If you experience any problems accessing Eaglesoft Mobile in this timeframe, please try again 15 minutes later.  If the problem still exists, please contact support.

Thank you!