CAESY Cloud will be conducting routine maintenance on Thursday, December 19, 2019 at 7:00 PM CST. Temporary outages may be encountered at this time. The maintenance is planned to be completed by 8:00 PM CST. We apologize for any inconvenience.
If you experience issues after 8:00 PM CST please contact our Support staff by using our Live Chat or Email found at www.pattfaq.com.
Wednesday, December 18, 2019
Eaglesoft Mobile Routine Maintenance on Thursday, December 19, 2019
Eaglesoft Mobile will be conducting routine maintenance on Thursday, December 19, 2019 at 7:00 PM CST. Temporary outages may be encountered at this time. The maintenance is planned to be completed by 8:00 PM CST. We apologize for any inconvenience.
If you experience issues after 8:00 PM CST please contact our Support staff by using our Live Chat or Email found at www.pattfaq.com.
If you experience issues after 8:00 PM CST please contact our Support staff by using our Live Chat or Email found at www.pattfaq.com.
Wednesday, August 21, 2019
CAESY Cloud Maintenance Announcement
CAESY Cloud will be conducting maintenance on
Tuesday, August 27th at 7:00 PM CST. Temporary outages may be encountered
during this time. The maintenance should be completed by 8:00PM
CST. We apologize for any inconvenience.
Thursday, May 30, 2019
REMINDER: New CAESY Cloud Platform
We’d like to remind you that we are migrating to a new
video platform tonight! Due to this, Internet Explorer will no longer be a
supported browser for CAESY Cloud. This is for the CAESY Cloud website as well
as any embedded, linked, or emailed videos. Please direct your patients to use
one of our supported browsers to view their educational videos. For more
information, please read our previous news article. You can also view a list of supported browsers and streaming devices here - FAQ19925.
Monday, May 13, 2019
New CAESY Cloud Player
At the end of this month, we will be migrating to an
exciting new video platform! Due to this, Internet Explorer will no longer be a
supported browser for CAESY Cloud. Here’s everything you need to know!
Instead of using Internet Explorer, please use the following
supported browsers instead:
- Google Chrome (recommended)
- Mozilla Firefox (Windows)
- Apple Safari (Mac)
- Microsoft Edge (Windows)
The following changes will result from using the new player:
- Performance Improvements
- Closed captioning (ability to change color selection and font type)
- Higher definition
Some tips on using the new CAESY Cloud player:
- To view the presentation name, hover over the video and the name will display in the top left corner of the video.
- Double click on the player to toggle in and out of full-screen mode, in addition to being able to use the full-screen button.
- If the playlist is not looped, use the replay button in the player controls to restart the playlist.
- When you hover over the video’s timeline, the time stamp for the mouse’s location will display allowing you to easily skip in the video.
Thank you for your continued use of our CAESY
Cloud software!
Thursday, May 9, 2019
Windows 7 Support End Date
On January 14, 2020, Windows 7 and Server 2008 will go into an End of Life (EOL) status from Microsoft. This means that all official support and updates from Microsoft will cease and systems with these operating systems (OS) will be at risk. Windows 7 was released in 2009 and Server 2008 in 2008, which will make these 11 and 12 year old OS’s by the time they are retired.
What does this mean for you and your practice?
1. New Eaglesoft versions will no longer be tested with these older versions of Microsoft Server and Windows. Therefore, Eaglesoft 21.10 will be the last supported version on these older operating systems. Please ensure that you are on a supported version of both Server & Workstation Operating Systems as well as Office Suite before upgrading to a new version of Eaglesoft.
2. Anyone still on Windows 7 or Server 2008 after January of 2020 will no longer receive security updates from Microsoft. This means any security exploits found for Windows 7 or Server 2008 will not be patched by Microsoft. Unsupported and unpatched environments are vulnerable to security risks.
What can be done to make sure my computers are protected?
If you are currently on Windows 7 and/or Sever 2008, you should upgrade to Microsoft’s latest Operating Systems, which are Windows 10 Professional and Server 2016. With that said, it is not as simple as just installing a new OS on an older system. Before upgrading, you should check to ensure your computers meet the Windows 10 Professional and Server 2016 hardware requirements. Please note: you may also be required to upgrade Eaglesoft as only Eaglesoft v18.0 or higher is Windows 10 Professional compatible.
How can I verify what OS is running on my machines?
From the Start Menu, simply right mouse click on "My Computer" and select “Properties”. If you are in need of upgrading your computers, please reference our latest hardware requirements for a list of supported systems. We recommend you contact your local IT company for assistance upgrading your machines.
What if I do not have a Local IT Company?
Patterson has partnered with several specialized Healthcare IT companies all over the United States. These companies can help you determine if you need new hardware to run Windows 10. If you do not have a local IT company, you can reference our Preferred Hardware Provider listing at https://www.pattersondental.com/Services/Preferred-Hardware-Provider/List or contact your local Patterson Branch for information on their Preferred Hardware Partner.
What does this mean for you and your practice?
1. New Eaglesoft versions will no longer be tested with these older versions of Microsoft Server and Windows. Therefore, Eaglesoft 21.10 will be the last supported version on these older operating systems. Please ensure that you are on a supported version of both Server & Workstation Operating Systems as well as Office Suite before upgrading to a new version of Eaglesoft.
2. Anyone still on Windows 7 or Server 2008 after January of 2020 will no longer receive security updates from Microsoft. This means any security exploits found for Windows 7 or Server 2008 will not be patched by Microsoft. Unsupported and unpatched environments are vulnerable to security risks.
What can be done to make sure my computers are protected?
If you are currently on Windows 7 and/or Sever 2008, you should upgrade to Microsoft’s latest Operating Systems, which are Windows 10 Professional and Server 2016. With that said, it is not as simple as just installing a new OS on an older system. Before upgrading, you should check to ensure your computers meet the Windows 10 Professional and Server 2016 hardware requirements. Please note: you may also be required to upgrade Eaglesoft as only Eaglesoft v18.0 or higher is Windows 10 Professional compatible.
How can I verify what OS is running on my machines?
From the Start Menu, simply right mouse click on "My Computer" and select “Properties”. If you are in need of upgrading your computers, please reference our latest hardware requirements for a list of supported systems. We recommend you contact your local IT company for assistance upgrading your machines.
What if I do not have a Local IT Company?
Patterson has partnered with several specialized Healthcare IT companies all over the United States. These companies can help you determine if you need new hardware to run Windows 10. If you do not have a local IT company, you can reference our Preferred Hardware Provider listing at https://www.pattersondental.com/Services/Preferred-Hardware-Provider/List or contact your local Patterson Branch for information on their Preferred Hardware Partner.
Wednesday, May 1, 2019
New & Updated Segments in CAESY
We are pleased to announce updated segments in CAESY.
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
Hope you like these segments and thank you for your continued business!
- Anesthesia (New Segment)
- Placing a Core Build Up with Composite Resin (formerly “Core Build Up Procedure")
- Crown Lengthening (formerly “Crown Lengthening Procedure”)
- Diabetes and Periodontal Health (formerly “Diabetes and Perio”)
- Cardio Health and Periodontal Disease (formerly "Cardio Health and Perio")
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
Hope you like these segments and thank you for your continued business!
Wednesday, March 27, 2019
6 New CAESY Cloud Segments
We are pleased to announce 6 updated segments in CAESY.
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
In addition, we would like to remind you that the following segments and videos will be removed from CAESY Cloud as of today. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel videos will be removed as well; please use remaining Smile Channel videos. If you have concerns with us removing any of these, please contact the PTC Support via Live Chat.
Hope you like these updated segments and thanks for your continued business!
The CAESY Cloud team
- Diagnosing Bruxism
- Oral Cancer Detection (formerly “Detecting Oral Cancer")
- Abfractions (formerly “Diagnosing Abfractions”)
- Diagnosing Periodontal Disease
- Periodontal Treatment (formerly “Alternatives to Periodontal Treatment”)
- Post-op Instruction for Scaling and Root Planing
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
In addition, we would like to remind you that the following segments and videos will be removed from CAESY Cloud as of today. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel videos will be removed as well; please use remaining Smile Channel videos. If you have concerns with us removing any of these, please contact the PTC Support via Live Chat.
Hope you like these updated segments and thanks for your continued business!
The CAESY Cloud team
| Segments to be removed | In the future, please use these segments instead | |
|---|---|---|
| Advantages of Indirect Resin | CAD/CAM Restoration Procedure | |
| All-Porcelain Bridges | 3-Unit Bridge Procedure | |
| Alternatives to a Bridge | 3-Unit Bridge Procedure | |
| Alternatives to a Crown | All Porcelain Crowns | |
| Alternatives to Full Dentures | Alternatives for Implants - Fully Edentulous | |
| Bitewing X-Ray Procedure | Bitewing Digital X-Ray Procedure | |
| Cast Post and Core Procedure | Core Buildup Procedure | |
| CEREC CAD/CAM Procedure | CAD/CAM Restoration Procedure | |
| Diagnosing a Cavity Using Caries ID | Diagnosing Decay | |
| Diagnosing a Large Cavity | Diagnosing Decay | |
| Diagnosing Bone Loss | Implant Immediate Placement Procedure | |
| Diagnosing Denture Problems | Adjust And Reline Dentures |
| Smile Channel videos that will be removed |
|---|
| Ask Your Dentist: Bad Breath |
| Ask Your Dentist: Bonding |
| Buddy and Andy: Andy's First Visit |
| Buddy and Andy: Behind the Scenes |
| Buddy and Andy: Why Brush and Floss? |
| Dental trivia answer 09 |
| Dentline: Tongue Piercing |
| Dental trivia question 01 |
| Dental trivia question 02 |
| Dental trivia question 03 |
| Dental trivia question 04 |
| Dental trivia question 05 |
| Dental trivia question 06 |
| Dental trivia question 07 |
| Dental trivia question 08 |
| Dental trivia question 09 |
| Dental trivia question 10 |
| History trivia question 01 |
| History trivia question 02 |
| History trivia question 03 |
| History trivia question 04 |
| History trivia question 05 |
| History trivia question 06 |
| History trivia question 07 |
| History trivia question 08 |
| History trivia question 09 |
| History trivia question 10 |
| History trivia question 11 |
| History trivia question 12 |
| Lifestyle trivia question 01 |
| Lifestyle trivia question 02 |
| Lifestyle trivia question 03 |
| Lifestyle trivia question 04 |
| Lifestyle trivia question 05 |
| Lifestyle trivia question 06 |
| Lifestyle trivia question 07 |
| Lifestyle trivia question 08 |
| Lifestyle trivia question 09 |
Wednesday, February 13, 2019
Announcing 5 New CAESY Cloud Segments
We are pleased to announce 5 updated segments in CAESY.
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in 2-4 weeks. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining Smile Channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.
Hope you like these new segments and thanks for your continued business!
The CAESY Cloud team
- Caring for Infant Teeth (formerly “Infant Teeth Homecare”)
- The Importance of Primary Teeth
- Early Childhood Caries (formerly “What is Early Child Caries?”)
- Diagnosing Pediatric Cavities has been removed, please use Early Childhood Caries instead. Playlists will no longer contain this segment. Embeds or Links to the Diagnosing Pediatric Cavities video or page give an error message.
- Sealants
- Fluoride (formerly “Pediatric Fluoride Procedure”)
- Space Maintainer
If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.
In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in 2-4 weeks. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining Smile Channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.
Hope you like these new segments and thanks for your continued business!
The CAESY Cloud team
| Segment to be removed | In the future, please use these segments instead | |
|---|---|---|
| Advantages of Indirect Resin | CAD/CAM Restoration Procedure | |
| All-Porcelain Bridges | 3-Unit Bridge Procedure | |
| Alternatives to a Bridge | 3-Unit Bridge Procedure | |
| Alternatives to a Crown | All Porcelain Crowns | |
| Alternatives to Full Dentures | Alternatives for Implants - Fully Edentulous | |
| Alternatives to Partial Dentures | Alternatives for Implants - Partially Edentulous | |
| Alternatives to Periodontal Treatment | Diagnosing Periodontal Disease | |
| Bitewing X-Ray Procedure | Bitewing Digital X-Ray Procedure | |
| Cast Post and Core Procedure | Core Buildup Procedure | |
| CEREC CAD/CAM Procedure | CAD/CAM Restoration Procedure | |
| Diagnosing a Cavity Using Caries ID | Diagnosing Decay | |
| Diagnosing a Large Cavity | Diagnosing Decay | |
| Diagnosing Bone Loss | Implant Immediate Placement Procedure | |
| Diagnosing Denture Problems | Adjust And Reline Dentures |
| Smile Channel Segments that will be removed |
|---|
| Ask Your Dentist: Bad Breath |
| Ask Your Dentist: Bonding |
| Buddy and Andy: Andy's First Visit |
| Buddy and Andy: Behind the Scenes |
| Buddy and Andy: Why Brush and Floss? |
| Dental trivia answer 09 |
| Dentline: Tongue Piercing |
| Dental trivia question 01 |
| Dental trivia question 02 |
| Dental trivia question 03 |
| Dental trivia question 04 |
| Dental trivia question 05 |
| Dental trivia question 06 |
| Dental trivia question 07 |
| Dental trivia question 08 |
| Dental trivia question 09 |
| Dental trivia question 10 |
| History trivia question 01 |
| History trivia question 02 |
| History trivia question 03 |
| History trivia question 04 |
| History trivia question 05 |
| History trivia question 06 |
| History trivia question 07 |
| History trivia question 08 |
| History trivia question 09 |
| History trivia question 10 |
| History trivia question 11 |
| History trivia question 12 |
| Lifestyle trivia question 01 |
| Lifestyle trivia question 02 |
| Lifestyle trivia question 03 |
| Lifestyle trivia question 04 |
| Lifestyle trivia question 05 |
| Lifestyle trivia question 06 |
| Lifestyle trivia question 07 |
| Lifestyle trivia question 08 |
| Lifestyle trivia question 09 |
Thursday, January 31, 2019
Enriched ePrescription Offering & Price Increase Effective March 1, 2019 (only applicable to ePrescription customers)
*Please note that this post only impact customers that are subscribing to ePrescriptions*
Electronic prescribing of medications continues to be a primary focus in many states. Due to this, Patterson and Change Healthcare, our ePrescriptions provider, continue to work diligently to provide you with superior offerings. As part of this ongoing work, we are able to provide the following:
Should you have any questions related to this communication, please contact your respective eServices Specialist at 800.294.8504.
Thank you for your continued business.
The Change Health Care and Patterson teams
Electronic prescribing of medications continues to be a primary focus in many states. Due to this, Patterson and Change Healthcare, our ePrescriptions provider, continue to work diligently to provide you with superior offerings. As part of this ongoing work, we are able to provide the following:
- Ongoing certification for electronic prescribing
- New and enhanced messages for Rx and Rx Cancel
- Database connectivity to prescription drug monitoring program (PDMP)
- Real-time prescription benefit verification
- Expansion of the current federal level DEA schedules to also include data regarding state-by-state requirements
Should you have any questions related to this communication, please contact your respective eServices Specialist at 800.294.8504.
Thank you for your continued business.
The Change Health Care and Patterson teams
Monday, January 7, 2019
Benefits of Eaglesoft Service Club
Eaglesoft Service Club brings value to your practice! Please take advantage of the great benefits listed below.
- Free software updates – Updates are available free of charge to Service Club members.
- Included is the support of new platforms such as Windows 10
- If you don’t yet have your license for Eaglesoft 20.10, please contact support via chat
- Free Eaglesoft mobile – Gives you the ability to connect to your Eaglesoft database and view specific patient information remotely. Please refer to FAQ 18583 for details
- Access to FAQ, our 24/7 online knowledge base – get answers to your questions, any time of day or night, seven days a week
- Free access to training videos for ongoing learning
- Unlimited Live Chat– Easy and effective way for you to engage Support via the web, leaving phone lines free for patient conversations
- Unlimited Email Support – ask less time sensitive questions via Email Support and receive a response within 24 business hours
- Unlimited Phone Support – We strive to answer questions on the first call, without long waits or call backs, you can reach support at 800-475-5036
- Expanded hours for Chat, Phone and Email support as of this fall
- Monday – Friday 6 am – 9 pm CST
- Saturday 7 am – 12 pm CST
- Free quarterly webinar to learn more about using Eaglesoft to its fullest. Monitor the Eaglesoft Tips and Tricks newsletter for upcoming webinars
- Free Tips and Tricks email containing tips about lesser known Eaglesoft functions, helpful updates from Support, and other announcements. Sign up using this link
- For customers on Eaglesoft Service Club with Advanced Imaging, these additional Schick Service Club benefits apply:
- 3rd year of manufacturer’s warranty on Schick 33 hardware purchased after Sept. 1, 2017
- Discounts on replacement Schick sensors, USB modules and cameras out of warranty
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