Vyne Trellis Release Notes (March)

March 4 Release Notes 

‘As Low As’ Messaging for Affirm in Payment Portal

Release description: For eligible balances (per Practice set threshold), the payment request now displays an “As Low As” estimated monthly payment amount. When patients review a larger bill (For example: $1,000), they immediately see a monthly payment alongside the total amount due, making the financing option easier to understand without additional staff explanation.

Benefit to you: Reduces friction in the billing process by presenting affordability upfront. Encourages faster payment decisions on larger balances, shortens aging timelines, and helps reduce write-offs tied to unpaid accounts. Decreases cost to collect by reducing manual follow up and billing-related calls, while supporting more consistent and complete revenue cycle management for dental offices.

Pearl Release Notes (Jan-March)

 Link to all Pearl release notes here. 

January 22 Release Notes 

Second Opinion

New Feature: Pediatric Tooth Numbering

Printouts now display primary teeth using standard pediatric lettering (A–T), making pediatric cases easier to review and share.

• Supports both primary-only and mixed dentition bitewing and periapical X-rays
• Allows both letters and numbers to appear on the same X-ray when applicable
• Adapts to your selected numbering system (Universal or FDI)

New Feature: Intra/Extraoral Images

Intraoral and extraoral photos are now visible in Second Opinion, bringing all patient images into one place for easier review and discussion.

• View and annotate photos directly in Second Opinion
• Add up to 10 annotations per photo, with the ability to edit or remove them
• This will introduce the ability to delete ANY image type (photo and x-ray)

New Feature: Color Updates

Three colors in the Second Opinion standalone color scheme have been updated. Caries – Progression and Notable Margin colors were adjusted, and one color was removed (blue/purple color).

Practice Intelligence

New Feature: Adjusted Drop Down Menus

Dropdown menus in Practice Intelligence now show only active offices, making it easier to find the right location.

February 10 Release Notes 

Second Opinion

New Feature: Unified Navigation

A new, streamlined navigation experience is rolling out to make it easier to move between Pearl products with a more consistent, connected feel.

• Five main sections now appear in the top navigation: Second Opinion, Practice Optimization, Practice Insights, Treatment Opportunities, and Insurance
• Navigation is consistent across Pearl, even if your organization doesn’t use every product
• Products you don’t have access to include a brief overview and an option to learn more
• Clicking a section takes you directly to the most commonly used page in that area
• Existing bookmarks and links continue to work as expected

Practice Intelligence

New Feature: Insight Dashboard

The new Insight Dashboard gives practices a clear view of how AI-identified treatment opportunities progress from diagnosis to completion.

With the Insight Dashboard, teams can:

• See how opportunities move from diagnosis → planning → scheduling → completion
• Track opportunity volume and estimated value in real time
• Filter insights by date range, provider, and treatment type
• Click into metrics to review the underlying patient opportunities
• Export or share the dashboard for team discussions

Why it matters: Provides clear visibility into missed or delayed treatment.

New Feature: Treatment Opportunities

With AI Opportunities, teams can:

• Review all detected opportunities in one place
• Switch between Grid View for image review and List View for planning and follow-up
• Filter by patient, provider, treatment type, or stage
• Export opportunity lists for scheduling and outreach

Why it matters: Helps teams stay organized, prepare for appointments, and prioritize follow-up to reduce lost production.

Bug Fixes

Dashboard

• Adjusted the Dashboard funnel segments to be clickable
• Fixed an issue where separation lines were not showing on the dashboard table
• Fixed an issue with sorting table values

Treatment Opportunities

• Adjusted quick filters to make it more clear when one is selected
• Removed blank space on opportunity tiles when there is no tooth number.
• Fixed a text alignment issue with opportunity tiles
• Fixed instances where text said “Opportunities” when only one was present
• Patients without a next appointment now show “No Upcoming appointment”
• Removed the opportunity switcher & image selector when only one opportunity is present on the patient slide out
• Fixed an issue when hovering the opportunity switcher on the patient slide out
• Changed the grouped opportunity patient view to minimize the first opportunity on the list
• Fixed an issue where “No Data” was shown incorrectly on the patient tab

Schedule / Patient details

• Removed instances where tooth numbering would start with a comma
• Fixed an issue where a 0 would appear on the schedule hover

February 26 Release Notes 

Second Opinion

Navigation and UI Improvements

• Appointment Dropdown – Dates now show icons (X-ray, Photo) indicating which media types are available for each appointment
• Navigation Tabs – Tabs now display item counts (e.g., "X-rays (3), Photos (0)") that update when switching appointments
• Empty tabs show a tooltip explaining no files are available
• Disabled styling removed from empty tabs

• FMX Image Popup- The FMX popup now stays open while your mouse hovers over it, allowing you to click multiple images without it closing unexpectedly. Clicking an image still updates the main display.
• Updated the text in the Sugar Bugs sidebar to say “Grown-ups call them cavities.”

Practice Intelligence

Practice Insights Dashboard Updates: Dashboard Grouping

• Replaced the previous pivot-style grouping with dedicated tabs: Offices, Providers, and Treatment Types
• Easily view associated patients and opportunities within each tab
• New toggle to switch between:
• Conversion View: Planned → Scheduled → Completed
• Drop-Off View: Unplanned → Not Scheduled → Not Completed
• Added a “Hide Outliers” option to remove extreme values for clearer performance comparisons

Practice Insights Dashboard Updates: View by Count or Value

• Added a “View By” toggle on the Dashboard
• Switch between:
• Count – See the number of opportunities at each stage
• Value – See the associated production value ($) at each stage
• Funnel metrics dynamically update based on selection

March 23 Release Notes 

Second Opinion

New Feature: Patient Printout

You can now generate a patient-friendly report directly from Second Opinion after each appointment. The report explains AI findings from the patient’s X-rays in clear, simple language—what was detected, what it means, and what to do next.

Within the Patient Printout tab (located in the existing print modal), you can:

• Select specific findings and teeth to include
• Add an overall assessment (Good / Fair / Needs Improvement)
• Include optional tooth anatomy overlays to help patients visualize conditions

This is designed to support clearer chairside conversations and help patients better understand recommended treatment.

Enhancements & Improvements: Image Enhance (formerly PEV)

• Image enhancement has been updated with a new icon and improved behavior.
• Default enhancement is now set to a clinically useful level for new offices (6)
• Reset view now returns to your default setting
• You can quickly toggle enhancement on/off directly from the icon

Bug Fixes

• Fixed display issue in the About modal on smaller screens
• Standardized date formatting across appointment views
• All search results (including patient name searches) are now sorted by most recent study date, making it easier to quickly access the latest images.
• For geometrically small caries, the application will no longer display the sugar bug. Incipient/progressed caries will still show, just that the caries will no longer cover the whole bug.
• Key controls (PHI toggle, help, profile menu) are now accessible in the header on lower-resolution displays.

Practice Intelligence

Redesigned Patient Details Panel

The patient details experience has been redesigned into a right-side panel that opens when selecting a patient from the schedule. It includes:

• Schedule details
• Treatment opportunities
• Insurance information

This makes it easier to review patient context without navigating away from your workflow.

Bug Fixes

Removed incorrect tooth numbers displaying with Perio Maintenance.

CAESY Cloud Price Increase

 

To ensure you have the best customer service and support, CAESY Cloud pricing will increase on January 2, 2024.  Any customer that purchased CAESY Cloud between October 1, 2023 and December 31, 2023, will have 6 months from their date of purchase before the price increase goes into effect.

As a reminder, Eaglesoft version 22.00 now has an integration with CAESY Cloud.  With this integration, users can now attach Presentations to service codes, play CAESY Cloud videos from Chart, Treatment Plan, Informed Consent and Fast CheckIn, and have Patient Notes updated after viewing CAESY Cloud videos.

Please refer to your monthly statement for details.  If you have any questions, please contact us at 800.294.8504 to review with our billing team.

Eaglesoft version release 21.30 is now available

 We are excited to announce that Eaglesoft version 21.30 is now available!  New features and enhancements in the release include:

•        ePrescriptions:

o   Any new prescription created in Clinician will now have a note entered in the patient’s note history in Eaglesoft

o   Alerts for expiring Provider passwords or pending prescriptions will appear on the Eaglesoft Practice Management and Clinician screen

•        eStatements:

o   A refreshed eStatements window and security update

•        Eaglesoft security enhancements to ensure continued HIPAA compliance:

o   Provider/Staff passwords now have new security options that can be configured by office

o   A new security provision to include the ability to lockout user after failed attempts

o   Providers / Staff can change their own password utilizing the forgot password steps  

•        Printer administration has been updated

You can learn more about the new features in the Eaglesoft 21.30 New Features Guide.

Please live chat with our support team to obtain your license number and schedule an upgrade time with our team.

We strongly encourage you to complete the upgrade.  Thank you for continuing to choose Eaglesoft to power your practice.

Eaglesoft version release 21.20 is now available

 

We are excited to announce that Eaglesoft 21.20 is now available to download and install.  We understand some customers defer upgrading each Eaglesoft version, but by not upgrading you miss important security updates as well as other Eaglesoft feature updates. We strongly encourage you to implement this update.

Enhancements you can look forward to in this release include:

• Note history screen now displays notes in their entirety
• 2019 ADA Insurance Form and ICD-10 codes streamline insurance processing
• New image processing method loads the 50 most recent images at a time improving performance
• Security enhancements ensure continued HIPAA compliance
• CareCredit integration updates make it easier for patients to apply and for you to pre-approve patients and process transactions

You can access the Eaglesoft 21.20 download and installation instructions here.  If you have any questions please Live Chat with our Patterson Technology support team.

We hope you enjoy the update and thank you for continuing to choose Eaglesoft to power your practice.

Announcing the New Patterson FAQ Knowledge Base Website

We are excited to announce our new updated FAQ Knowledge Base website.  The site has all of the same trusted answers you rely on and now features a modern interface, streamlined search and more convenient live chat options.

See the improvements we made in this short video.

Access and bookmark the new pattfaq.com site today!

NEW! CARES Relief Act Information For COVID-19 Help

IMPORTANT NEWS! Signed into law, the CARES Relief Act includes several areas with potential benefits and financial help for dental practices impacted by COVID-19. See Patterson’s CARES Act Summary and the ADA’s CARES Act Small Business Interruption Loan summary. These documents can be found by visiting Patterson’s Resource Center at pattersondental.com/cp/covid-19.

CAESY Cloud Maintenance on Wednesday, February 19th at 7pm CST

CAESY Cloud will be conducting routine maintenance on Wednesday, February 19th, 2019 at 7:00 PM CST. Temporary outages may be encountered at this time.  The maintenance is planned to be completed by 8:00 PM CST.  We apologize for any inconvenience.  

If you experience issues after 8:00 PM CST please contact our Support staff by using our Live Chat or Email found at www.pattfaq.com.

CAESY Cloud Routine Maintenance on Thursday, December 19, 2019

CAESY Cloud will be conducting routine maintenance on Thursday, December 19, 2019 at 7:00 PM CST. Temporary outages may be encountered at this time.  The maintenance is planned to be completed by 8:00 PM CST.  We apologize for any inconvenience.  

If you experience issues after 8:00 PM CST please contact our Support staff by using our Live Chat or Email found at www.pattfaq.com.

CAESY Cloud Maintenance Announcement

CAESY Cloud will be conducting maintenance on Tuesday, August 27th at 7:00 PM CST.  Temporary outages may be encountered during this time.  The maintenance should be completed by 8:00PM CST.  We apologize for any inconvenience.

REMINDER: New CAESY Cloud Platform

We’d like to remind you that we are migrating to a new video platform tonight! Due to this, Internet Explorer will no longer be a supported browser for CAESY Cloud. This is for the CAESY Cloud website as well as any embedded, linked, or emailed videos. Please direct your patients to use one of our supported browsers to view their educational videos. For more information, please read our previous news article. You can also view a list of supported browsers and streaming devices here - FAQ19925.

New CAESY Cloud Player

At the end of this month, we will be migrating to an exciting new video platform! Due to this, Internet Explorer will no longer be a supported browser for CAESY Cloud. Here’s everything you need to know!

Instead of using Internet Explorer, please use the following supported browsers instead:

•  Google Chrome (recommended)
•  Mozilla Firefox (Windows)
• Apple Safari (Mac)
• Microsoft Edge (Windows)

The following changes will result from using the new player:

• Performance Improvements
• Closed captioning (ability to change color selection and font type)
• Higher definition

Some tips on using the new CAESY Cloud player:

• To view the presentation name, hover over the video and the name will display in the top left corner of the video.
• Double click on the player to toggle in and out of full-screen mode, in addition to being able to use the full-screen button.
• If the playlist is not looped, use the replay button in the player controls to restart the playlist.
• When you hover over the video’s timeline, the time stamp for the mouse’s location will display allowing you to easily skip in the video. 

Thank you for your continued use of our CAESY Cloud software!

New & Updated Segments in CAESY

We are pleased to announce updated segments in CAESY.

• Anesthesia (New Segment)
• Placing a Core Build Up with Composite Resin (formerly “Core Build Up Procedure")
• Crown Lengthening (formerly “Crown Lengthening Procedure”)
• Diabetes and Periodontal Health (formerly “Diabetes and Perio”)
• Cardio Health and Periodontal Disease (formerly "Cardio Health and Perio")

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

Hope you like these segments and thank you for your continued business!

6 New CAESY Cloud Segments

We are pleased to announce 6 updated segments in CAESY.

• Diagnosing Bruxism
• Oral Cancer Detection (formerly “Detecting Oral Cancer")
• Abfractions (formerly “Diagnosing Abfractions”)
• Diagnosing Periodontal Disease
• Periodontal Treatment (formerly “Alternatives to Periodontal Treatment”)
• Post-op Instruction for Scaling and Root Planing

These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

In addition, we would like to remind you that the following segments and videos will be removed from CAESY Cloud as of today. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel videos will be removed as well; please use remaining Smile Channel videos. If you have concerns with us removing any of these, please contact the PTC Support via Live Chat.

Hope you like these updated segments and thanks for your continued business!

The CAESY Cloud team

Segments to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel videos that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Announcing 5 New CAESY Cloud Segments

We are pleased to announce 5 updated segments in CAESY.

• Caring for Infant Teeth (formerly “Infant Teeth Homecare”)
• The Importance of Primary Teeth
• Early Childhood Caries (formerly “What is Early Child Caries?”)
  • Diagnosing Pediatric Cavities has been removed, please use Early Childhood Caries instead. Playlists will no longer contain this segment. Embeds or Links to the Diagnosing Pediatric Cavities video or page give an error message.
• Sealants
• Fluoride (formerly “Pediatric Fluoride Procedure”)
• Space Maintainer

These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in 2-4 weeks. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining Smile Channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures		Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment		Diagnosing Periodontal Disease
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Updated Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.

• Diagnosing Dry Socket
• Extracting a Single Tooth (formerly "Single Tooth Extraction")
• Extraction Post-op Care (formerly "Post-op Instructions for an Extraction")
• Pulpotomy (formerly "Pulpotomy Procedure"; combines/replaces "Pulpotomy Procedure" and "Pulpectomy Procedure" - "Pulpectomy Procedure" will be removed)
  • Embed links for the "Pulpectomy Procedure" will have the same removed message as the implant video/page that was removed with Set C.
  • Playlists that include the Pulpectomy video will have that video automatically removed.
• What is TMD?

These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 1-2 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining Smile Channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures		Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment		Diagnosing Periodontal Disease
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

Updated Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.

• Implants Overdenture (replaces Implants Overdenture Lower Procedure) 
• Implant Post-op Care (replaces Post-op Instructions for Implant Surgery) 
• Implant Procedure (replaces Single Implant Procedure) 
• What is an Implant? 
• Sinus Lift (replaces Sinus Lift Procedure) 

These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old videos or Pages on your web site, links sent to customers or in Playlists.

Note:

• The Implants Overdenture Upper Procedure has been removed, please use Implants Overdenture instead. If you had a link to this specific video or page on your web site or had sent this to patients, you will need to manually update your web site or send a new email to your patient(s) using the new video or page (Implants Overdenture). Any playlist that contained the Implants Overdenture Upper Procedure has had that video removed. If you would like to continue to have this information in your playlist(s), you will need to manually add the Implants Overdenture video. 

In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 1-2 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures		Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment		Diagnosing Periodontal Disease
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
Dental trivia question 05
Dental trivia question 06
Dental trivia question 07
Dental trivia question 08
Dental trivia question 09
Dental trivia question 10
History trivia question 01
History trivia question 02
History trivia question 03
History trivia question 04
History trivia question 05
History trivia question 06
History trivia question 07
History trivia question 08
History trivia question 09
History trivia question 10
History trivia question 11
History trivia question 12
Lifestyle trivia question 01
Lifestyle trivia question 02
Lifestyle trivia question 03
Lifestyle trivia question 04
Lifestyle trivia question 05
Lifestyle trivia question 06
Lifestyle trivia question 07
Lifestyle trivia question 08
Lifestyle trivia question 09

New and Updated Segments Added to CAESY Cloud

We are pleased to announce 3 new and 4 updated segments in CAESY.

New content:

• What is Sleep Apnea?
• What is a Sleep Study?
• Dental Devices for Sleep Apnea

Updated content:

• Clear Aligners – Teen (replaces Invisalign – Teen)
• Clear Aligners - Adult (replaces: Invisalign - Adult)
• Crowns and Root Canals (replaces: Crowns after Root Canal Therapy)
• Root Canal Therapy (replaces: Diagnosing Root Canal Therapy)

These segments have updated Videos, CAESY Pages, and Animations in both English and Spanish.

Note:

• If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists.

In addition, we would like to remind you that the following segments will be removed from CAESY Cloud in about 2-3 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures		Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment		Diagnosing Periodontal Disease
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
Dental trivia question 01
Dental trivia question 02
Dental trivia question 03
Dental trivia question 04
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New Segments Added to CAESY Cloud

We are pleased to announce 5 updated segments in CAESY.

Updated content:

• Diagnosing a Cavity 
• Cracked Tooth Diagnosis (replaces: What is Cracked Tooth Syndrome?) 
• Diagnosing Margin Decay 
• Options for Tooth Replacement (replaces: Alternatives to Partial Implants) 
• Periodontal Maintenance Procedure (replaces: 3 Month Recare Procedure) 

These segments have updated Videos, CAESY Pages, and Animations.
Also, the updated presentations include Spanish Closed Captioning for the Spanish Videos.

Note:

• If you have embedded any of the Videos or Pages above in your practice web site, included them in CAESY Playlists or if you have sent them to customers, these replacement Videos or Pages will automatically replace the old Videos or Pages on your web site, links sent to customers or in Playlists. 

In addition, we would like to inform you that the following segments will be removed from CAESY Cloud in about 3 months. Some of these segments are redundant, and you should be using the replacements listed below. As you can see, some of the Smile Channel segments will be removed as well; please use remaining smile channel segments. If you have concerns with us removing any of these segments, please contact the PTC Support via Live Chat.

Hope you like these new segments and thanks for your continued business!

The CAESY Cloud team

Segment to be removed		In the future, please use these segments instead
Advantages of Indirect Resin		CAD/CAM Restoration Procedure
All-Porcelain Bridges		3-Unit Bridge Procedure
Alternatives to a Bridge		3-Unit Bridge Procedure
Alternatives to a Crown		All Porcelain Crowns
Alternatives to Full Dentures		Alternatives for Implants - Fully Edentulous
Alternatives to Partial Dentures		Alternatives for Implants - Partially Edentulous
Alternatives to Periodontal Treatment		Diagnosing Periodontal Disease
Bitewing X-Ray Procedure		Bitewing Digital X-Ray Procedure
Cast Post and Core Procedure		Core Buildup Procedure
CEREC CAD/CAM Procedure		CAD/CAM Restoration Procedure
Diagnosing a Cavity Using Caries ID		Diagnosing Decay
Diagnosing a Large Cavity		Diagnosing Decay
Diagnosing Bone Loss		Implant Immediate Placement Procedure
Diagnosing Denture Problems		Adjust And Reline Dentures

Smile Channel Segments that will be removed
Ask Your Dentist: Bad Breath
Ask Your Dentist: Bonding
Buddy and Andy: Andy's First Visit
Buddy and Andy: Behind the Scenes
Buddy and Andy: Why Brush and Floss?
Dental trivia answer 09
Dentline: Tongue Piercing
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How CAESY can Help your Office

Based on your feedback, we created this piece on How CAESY can Help your Office.  Hope this is helpful; note that we are planning a webinar on this topic shortly, watch for updates on date & time.

Thanks for your business and have a wonderful day.

Sincerely,

The CAESY team