Vyne Trellis Subscription Pricing Update

 

Vyne Dental, the developer of Vyne Trellis, has announced a price adjustment to the Vyne Trellis and Vyne Trellis Intake plans effective April 1, 2026. The price adjustments are as follows:

Vyne Trellis Plans

• Vyne Trellis: $149 per month
• Vyne Trellis Intake: $269 per month

Eaglesoft Bundles (which include the Vyne Trellis Core in the price)

• Eaglesoft Essential Bundle: $436 a month
• Eaglesoft Preferred Bundle: $826 a month
• Eaglesoft/Insurance Bundle: $386 a month
• Eaglesoft Standard Bundle: $419 a month

Vyne Dental is implementing this adjustment to continue strengthening your Vyne Trellis experience and to support ongoing product enhancements.

Their team has focused on improvements that help practices improve collections, reduce manual work, and drive measurable ROI. Over the past year, Vyne Dental has introduced several updates— including streamlined claims workflows, an expanded suite of patient AR tools, and broader automation across eligibility, claims, and patient AR.

You will see the price adjustment on an upcoming invoice based on whether you are billed by Vyne Dental or Patterson Dental as each company follows different billing cycles.

• Customers that are billed by Vyne Dental for Vyne Trellis Core or Vyne Trellis Intake will see the price adjustment starting with their April 2026 invoice.
• Customers that are billed by Patterson Dental for Vyne Trellis Core, Vyne Trellis Intake, Eaglesoft Essential Bundle, Eaglesoft Preferred Bundle, Eaglesoft/Insurance Bundle, or Eaglesoft Standard bundle will see the price adjustment starting with their May 2026 invoice.

If you have any questions, please contact our billing team at 866.784.8662 to review your bill.

Vyne Trellis Release Notes - February

 Live date: 2/5/2026

1. PDF Attachment Support​

• Insurance billers can now upload or drag‑and‑drop PDF files directly into Vyne Trellis when adding attachments to supported carriers. Vyne Trellis automatically converts the PDF into a supported image format and sends it to Tesia or NEA, no manual file conversion needed.​
• Benefit: Submitting supporting documentation to claims is more seamless and reliable.

2. Correction Requests - Opt Out Language Addition (Required by Twilio) 

• All Correction Requests sent from eligibility now automatically include the required opt‑out message (“STOP=EndTexts”). Because of the added text, the Custom Message field now allows up to 250 characters instead of 275, and the character counter has been updated to match.
• Benefit: Helps make sure text messages are delivered to patients without issues. This reduces failed messages, avoids delays in completing forms, and keeps communication reliable for your practice.

3. Update Service Dates on Multiple Procedures

• Service date updates are now correctly applied and persisted across all procedures on a claim. When users edit the service date for multiple procedures and save or send the claim, each procedure retains the updated date as expected.
• Benefit: Prevents inaccurate service dates on submitted claims while improving claim accuracy and helps practices get paid faster with fewer downstream issues.

4. Website Address now accepts dashes and special characters

• The Website Address field now accepts all valid and supported special characters, including dashes (-), along with other allowed characters such as ., _, and ~.
• Benefit: Practices can successfully save website URLs that follow standard URL formatting without encountering validation errors.

5. MyPractice Unification

• All users now access a single unified MyPractice experience within Vyne Trellis. Regardless of entry point or product context, practice profile setup and management occur in one consistent location, with Vyne Trellis as the system of record.
• Benefit: Delivers a smoother onboarding experience with fewer setup mistakes, helping users get up and running faster. Builds confidence by making configuration simple and easy to understand. Reduces support needs by preventing missteps, and creates a strong foundation for future connected workflows across products.

Live date: 2/19/2026

1. Improvements to Secure Email Delivery Attachments​

• Secure Email attachments now appear above the email content, making it clear when documents like X‑rays are included. The attachment view is streamlined across workflows, showing up to three files with any additional documents grouped under a single “Download All” option.
• Benefit: Reduces missed attachments and cuts down on follow‑up calls from payers and other offices by making documents easy to see and download the first time. This lowers communication costs, reduces rework, and speeds up revenue‑related workflows tied to secure email.

2. More Trusted and Recognizable Secure Emails​

• Secure email notifications now include explicit practice identification, clear reason for the message, and recognizable subject lines that immediately establish trust before opening. Patient response notifications now provide instant recognition of who replied.
• Benefit: Improves email open rates, reduces delays from overlooked messages, and cuts unnecessary follow‑up. This keeps billing, clinical, and administrative workflows moving without interruptions and lowers overall communication costs.

3. Filter for Medicaid Balances​

• Medicaid balances are now automatically filtered out of the Payments ‘Outstanding Accounts’ tab. The filter is enabled by default so offices do not need to manually review or manage these balances.
• Benefit: Reduces friction in the billing process, lowers the risk of Medicaid compliance issues, and helps prevent incorrect payment requests to Medicaid patients. This minimizes patient confusion and cuts inbound support calls, improving overall customer satisfaction.

4. Clearer Website Bill Pay Verification Messaging​

• Verification messaging now provides clear, specific guidance that explains who the guarantor is, and whose information should be entered.
• Benefit: Reduces payment friction, increases successful bill‑pay completion, and cuts support calls related to verification issues. Patients can verify and pay correctly the first time, helping practices collect balances faster with less staff effort.

5. Updated Marketing and Affirm Opt In Messaging​

• Affirm messaging now clearly indicates the option is optional, removing ambiguity during setup and allowing practices to confidently proceed without assuming a required commitment. The legal disclaimer on the marketing landing page has also been updated with the optional language.
• Benefit: Reduces enrollment friction, increases successful payment‑setup completion, and helps practices get started with Vyne Payments faster and with greater confidence, supporting quicker activation and improved cash flow.

6. Updated Date Picker Design (Campaigns)​

• The date pickers are updated to the current design system and will match the rest of Vyne Trellis.
• Benefit: Consistency in design and styling help users feel that our different features make up a single product with a single focus of accelerating their revenue cycle.

7. Treatment Plan Extended Status Options​

• This enhancement adds a configurable multi-select status filter that allows users to select additional treatment plan statuses when creating campaigns. Existing campaigns prior to this feature will be unaffected.
• Benefit: This allows practices to be more specific with their campaign targeting and can help them follow-up with patients who otherwise could slip through the cracks.

Stay Current with 2026 CDT Code Updates

The 2026 CDT codes are now available, and staying current is essential to keeping your practice compliant, efficient, and ready for accurate claims processing. Every dental claim submitted, whether electronically or on paper must use the current CDT code set, as required under HIPAA standards. Using outdated codes can lead to insurance denials, reimbursement delays, and workflow disruptions. The annual ADA update ensures:

• Accurate claim submission
• Consistent documentation
• Proper insurance reimbursement
• Compliance with national standards

Running the CDT 2026 Update in Eaglesoft

Eaglesoft provides a built‑in CDT Utility to help you update your system with the new codes. Here’s what the utility does:

• Adds all new 2026 CDT codes with standard ADA descriptions
• Updates any existing codes to the proper “D” prefix format
• Adds missing standard service types
• Helps ensure your system reflects current ADA nomenclature

However, it’s important to note:

• Fees must be manually added to new codes
• Deleted or revised codes are not automatically removed or edited — these require manual adjustment
• You should always verify insurance acceptance of new codes before updating
• Ensure you have a current/valid backup of your Eaglesoft data

Need Step‑by‑Step Guidance? 

To help you confidently complete the update, we recommend reviewing our full support guide here: https://pattersonsupport.custhelp.com/app/answers/detail/a_id/24227/

This resource includes:

• Detailed CDT Utility instructions
• Pre‑update checklists
• Best practices for handling revised and deleted codes
• Backup guidance
• Insurance verification tips

Eaglesoft 25.00 Now Available. Here's What You Need to Know

Eaglesoft version 25.00 is now available. We strongly encourage you to upgrade and take advantage of new features and important security updates. If you are an Eaglesoft Service Club member, your upgrades are always free (valued at $1,800 per upgrade).

What's new in Eaglesoft 25.00?

eService Integrations

1.       Pearl Second Opinion Update in Eaglesoft Advanced Imaging

Eaglesoft 25.00 introduces dynamic enhancements to Pearl AI annotations in Advanced Imaging, allowing you to flip, mirror, and rotate images while maintaining accurate diagnostic overlays. 

When making post-capture edits to an image, the updated image is automatically sent to Pearl Second Opinion. This ensures image consistency between both Eaglesoft and Pearl. After the image is sent to Pearl, you will see a ‘new PearlAI results pending’ message in red on the image until the new results are ready.

New Image Analysis

Pearl will update the image with the new analysis, which may look different from what was saved before. If there is a problem sending or receiving the updated image, Eaglesoft will still show the latest annotations without any error messages.

Figure 1: Image after post capture edits

Figure 2: Image with new analysis from Pearl

*Offer valid for new Pearl customers using Eaglesoft version 25.00. Promotion applies only to Pearl Second Opinion. The first 60-day free offer begins once Pearl is activated. After the first 60 days, the standard subscription rate of $349/month will be charged. No contract term or commitment required. Practices receiving reimbursement from federal or state healthcare programs are not eligible.

2. eClaim Updates

Eaglesoft now bypasses the ‘In Process’ status for eClaims and Pre-Authorizations that are submitted electronically to DentalXChange. What this means for you:

• Existing 'In Process' claims remain unchanged. 
• You can still filter and view claims in the 'In Process' status.
• No reports will be returned from DentalXChange after a claim is submitted. 
• Rejected claims must be closed and recreated for resubmission. 

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Feature Enhancements

1.       Enhanced Appointment Display Options

Managing patient appointments just got more informative. New fields have been added to both the Appointment Detail Popup and Appointment Display Layout, giving front office staff a clearer snapshot of patient and account information. These fields are also available in the Print Tab, which can be customized to be different than the screen layout.

New fields added to the Appointment Detail Popup within the setup menu include:

• Primary, Secondary, and Supplemental Employers

• Primary, Secondary, and Supplemental Insurance

• Patient and Account Balances

• Work Phone Extension (next to the existing work phone field) NOTE: If no extension is present in Edit Patient, no Ext will appear on the Appointment Detail 

New fields added to the Appointment Display (OnSchedule, Setup, Appointment Display Information/ Layout Field) include:

• Primary, Secondary, and Supplemental Employers

• Primary, Secondary, and Supplemental Insurance

• Patient and Account Balances

• Work Phone Extension

• Appointment Type

2. Revised ADA 2024 Dental Claim Form

Eaglesoft 25.00 now supports the ADA 2024 Dental Claim Form with the Approved OMB No. 0938-1471 (Form CMS-10883). This ensures providers can submit claims to Medicare using the latest approved format. This will print on both the ADA 2024 and Blank ADA 2024 paper claim forms only. 

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System Optimization and Security

Other improvements and fixes are included in this release to provide more seamless functionality in your practice:

• Large Address Aware enabled by default for better memory usage on each machine. 
• CDT 2025 codes added. 
• Upgrade to .net 4.8 Framework.
• Resolved Vyne claim remarks disappearing after re-opening change answers. 
• Resolved tooth numbers added to incorrect procedure lines when printing claims. 
• Resolved DataShare Error when accessing SmartDoc
• Addressed previously usable Smart Code configurations in service codes no longer saving.
• Resolved error attempting to assign default scanner with no Twain driver installed. 
• Fixed error 'Could not update toolbar registry!' when resetting the toolbar in Advanced Imaging. 

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IMPORTANT INFORMATION BEFORE UPGRADING

Microsoft ended support for Windows 10 on October 14, 2025. Microsoft will no longer provide security updates or technical support for systems running Windows 10.

Recommended action: Upgrade to Windows 11 Professional and ensure that you are on Eaglesoft version 23 or higher to stay secure and compatible.

Learn more about this change on Microsoft’s website.

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Ready to upgrade to Eaglesoft version 25.00? Visit the Eaglesoft Upgrade Website to see detailed upgrade instructions and access the installation link. 

For questions on the upgrade or to obtain your license number, contact our support team via live chat.

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Interested in free Eaglesoft upgrades and unlimited Patterson support at no extra cost? Sign up for Service Club today by contacting an Account Management Specialist at 800.397.8191. 

Vyne Trellis Release Notes - January

Live date: 1/8/2026

1. Claim Search/Filter Bug Fix: ​

• The claims list now automatically resets when the search field is cleared.​
• Benefit: Reduces confusion and saves time by eliminating manual refreshes.

2. Removal of Member Plans From Billing & Subscriptions: 

• The Member Plans feature has been fully removed from the application experience.
• Benefit: Prevents customer confusion and UI inconsistencies.

3. Update to LBI Tooltip on Registration Page: 

• Updated placeholder text to a valid demo URL (https://www.flossy.nyc/) for registration and verification.
• Benefit: Enables successful registration for dental offices without websites.

Live date: 1/15/2026

1. Statements Unsent Tab - Email Notifications ​

• No more delayed billing with daily email reminders at noon for pending statements, including practice name, count, and direct link to the Unsent tab. ​
• Benefit: Prevents delays, accelerates billing, and ensures timely patient payments. 

2. Security: Notify Customers When Bank Info Changes​

• Automatic email notifications for any bank account updates, providing immediate visibility and opportunity to act. ​
• Benefit: Reduces fraud risk, strengthens trust, and protects financial settings. 

3. Reject GreenDot Accounts​

• Automatically blocks known high-risk institutions like GreenDot and notifies you of rejected updates.​
• Benefit: Prevents fraud before money ever moves, protects payment integrity, and reduces resolution time.

Live date: 1/22/2026

1. Eligibility: Use My Practice Settings for Time of Day​

• All patient‑messaging time‑of‑day settings are now centralized in My Practice. Eligibility workflows like Insurance Update Forms and Correction Requests now follow this single unified communication window.​
• Benefit: Managing messaging hours in one place eliminates confusion, reduces errors, and ensures all eligibility‑related messages respect the approved communication timeframe.

2. Image Sync Status, Provisioning, and Installer Access Now Available in Supportal

• Supportal now includes a dedicated Image Sync Status modal. Support teams can see subscription status, sync history, annotated image details, provisioning state, and can provision Image Sync or download the Pearl installer directly.​
• Benefit: This update allows support agents to resolve Image Sync issues more independently. 

3. Show Active Filters and Default Filters in Payments UI

• Payments now visibly displays active and default filters directly in the interface. The filtering logic hasn’t changed—only now it's surfaced clearly to users at the moment decisions are made.​
• Benefit: Users gain immediate clarity and confidence about which balances have been qualified.

 

4. Payments Marketing Page Redesign

• The Payments enablement page was shortened, visually redesigned, and enhanced with a product screenshot carousel and a testimonial video.