Your Training, Your Schedule: Explore Eaglesoft On-Demand Webinars

We know your time is valuable—and learning should be simple, not stressful. That’s why we’ve created a series of Eaglesoft On-Demand Webinars, giving you the flexibility to train whenever it works best for you. The best part? These videos are completely free as an added value we’re proud to provide to all Eaglesoft customers. 

Start Learning Today

These webinars are free for all Eaglesoft customers. Visit our Eaglesoft webinars page to watch our available webinars below.

Available On-Demand Webinars:

Clinical Setup Best Practices

Enhance your Eaglesoft experience by tailoring clinical settings to fit your workflow.

• Use Smart Notes and Auto Notes for consistent documentation.
• Improve claim accuracy with Smart Codes and Quick Pick buttons.
• Simplify multi-step procedures using Exploding Codes.
• Adjust Clinical Preferences to match your office protocols.

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Front Office 101

Perfect for new team members or cross-training clinical staff for front desk duties.

• Navigate Eaglesoft and access helpful resources.
• Enter new patients and link family members accurately.
• Add insurance details and coverage info.
• Schedule appointments efficiently.
• Post payments correctly to maintain accurate balances.

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The Secret to a Full Schedule

Discover the full potential of the QuickFill feature in Eaglesoft beyond deleted appointments.

• Manage your QuickFill list for maximum effectiveness.
• Use sort and filter options for fast scheduling.
• Improve appointment tracking to keep your schedule full.
• Leverage QuickFill reporting to grow your practice.

Eaglesoft 25.00 Is Here. Upgrade Now

Eaglesoft version 25.00 is now available. We strongly encourage you to upgrade and take advantage of new features and important security updates. If you are an Eaglesoft Service Club member, your upgrades are always free (valued at $1,800 per upgrade).

What's new in Eaglesoft 25.00?

eService Integrations

1.       Pearl Second Opinion Update in Eaglesoft Advanced Imaging 

Eaglesoft 25.00 introduces dynamic enhancements to Pearl AI annotations in Advanced Imaging, allowing you to flip, mirror, and rotate images while maintaining accurate diagnostic overlays. 

When making post-capture edits to an image, the updated image is automatically sent to Pearl Second Opinion. This ensures image consistency between both Eaglesoft and Pearl. After the image is sent to Pearl, you will see a ‘new PearlAI results pending’ message in red on the image until the new results are ready.

New Image Analysis

Pearl will update the image with the new analysis, which may look different from what was saved before. If there is a problem sending or receiving the updated image, Eaglesoft will still show the latest annotations without any error messages.

Figure 1: Image after post capture edits

Figure 2: Image with new analysis from Pearl

*Offer valid for new Pearl customers using Eaglesoft version 25.00. Promotion applies only to Pearl Second Opinion. The first 60-day free offer begins once Pearl is activated. After the first 60 days, the standard subscription rate of $349/month will be charged. No contract term or commitment required. Practices receiving reimbursement from federal or state healthcare programs are not eligible.

2. eClaim Updates

Eaglesoft now bypasses the ‘In Process’ status for eClaims and Pre-Authorizations that are submitted electronically to DentalXChange. What this means for you:

• Existing 'In Process' claims remain unchanged. 
• You can still filter and view claims in the 'In Process' status.
• No reports will be returned from DentalXChange after a claim is submitted. 
• Rejected claims must be closed and recreated for resubmission. 

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Feature Enhancements

1.       Enhanced Appointment Display Options

Managing patient appointments just got more informative. New fields have been added to both the Appointment Detail Popup and Appointment Display Layout, giving front office staff a clearer snapshot of patient and account information. These fields are also available in the Print Tab, which can be customized to be different than the screen layout.

New fields added to the Appointment Detail Popup within the setup menu include:

• Primary, Secondary, and Supplemental Employers

• Primary, Secondary, and Supplemental Insurance

• Patient and Account Balances

• Work Phone Extension (next to the existing work phone field) NOTE: If no extension is present in Edit Patient, no Ext will appear on the Appointment Detail 

New fields added to the Appointment Display (OnSchedule, Setup, Appointment Display Information/ Layout Field) include:

• Primary, Secondary, and Supplemental Employers

• Primary, Secondary, and Supplemental Insurance

• Patient and Account Balances

• Work Phone Extension

• Appointment Type

2. Revised ADA 2024 Dental Claim Form

Eaglesoft 25.00 now supports the ADA 2024 Dental Claim Form with the Approved OMB No. 0938-1471 (Form CMS-10883). This ensures providers can submit claims to Medicare using the latest approved format. This will print on both the ADA 2024 and Blank ADA 2024 paper claim forms only. 

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System Optimization and Security

Other improvements and fixes are included in this release to provide more seamless functionality in your practice:

• Large Address Aware enabled by default for better memory usage on each machine. 
• CDT 2025 codes added. 
• Upgrade to .net 4.8 Framework.
• Resolved Vyne claim remarks disappearing after re-opening change answers. 
• Resolved tooth numbers added to incorrect procedure lines when printing claims. 
• Resolved DataShare Error when accessing SmartDoc
• Addressed previously usable Smart Code configurations in service codes no longer saving.
• Resolved error attempting to assign default scanner with no Twain driver installed. 
• Fixed error 'Could not update toolbar registry!' when resetting the toolbar in Advanced Imaging. 

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IMPORTANT INFORMATION BEFORE UPGRADING

Microsoft ended support for Windows 10 on October 14, 2025. Microsoft will no longer provide security updates or technical support for systems running Windows 10.

Recommended action: Upgrade to Windows 11 Professional and ensure that you are on Eaglesoft version 23 or higher to stay secure and compatible.

Learn more about this change on Microsoft’s website.

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Ready to upgrade to Eaglesoft version 25.00? Visit the Eaglesoft Upgrade Website to see detailed upgrade instructions and access the installation link. 

For questions on the upgrade or to obtain your license number, contact our support team via live chat.

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Interested in free Eaglesoft upgrades and unlimited Patterson support at no extra cost? Sign up for Service Club today by contacting an Account Management Specialist at 800.397.8191. 

Avoid Year-End Chaos: Do These 2 Things Now!

End of Year isn’t just about closing the books—it’s the perfect time to perform cleanup and maintenance. These 2 small steps will help you start the new year with a streamlined, efficient system.

1. Inactivate Providers

If there are providers who are no longer working in your practice, inactivate them before processing End of Year. This ensures they won’t appear in report filters moving forward.

Need help? Check out Inactivate a Provider – Answer 260 for detailed instructions.

2. Clean Up Expired Custom Hours

Expired custom hours can clutter your system and cause confusion. Delete these from each provider to keep your data accurate and organized.

Watch this quick video: Cleaning Up Custom Hours 

Pearl Release Notes (November-December)

Link to all Pearl release notes here. 

11.24 Release Notes 

New Feature: Panoramic Detections in Pearl Second Opinion Standalone 

Panoramic detections for caries, periapical radiolucencies, impactions, and tooth parts are now available.These detections will apply to all new panoramic x-rays taken after 11/21/2025.

12.11 Release Notes 

Bug Fixes in Pearl Practice Intelligence  

• Fixed an issue where location filter was not applying for multi-office orgs in Recently Canceled section.
• Fixed an issue where Recently Cancelled view was not loading correctly based on date ranges selected.

5 End-of-Year Tips to Set Your Practice Up for Success in 2026

As 2025 comes to a close, it’s the perfect time to wrap up your end-of-year tasks in Eaglesoft and set your practice up for success in 2026. These quick tips will help ensure smooth operations and give you confidence heading into the new year.

Tip 1: Review our End-of-Year Processing Guide

Our comprehensive guide walks you through:

• Helpful resources for closing out the year

• How to automate End-of-Year processing

• Patterson Technology Center holiday hours

Access the End-of-Year Processing Guide here.

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Tip 2: Watch a Step-by-Step Video

Learn from certified Patterson Software Trainers with a detailed video on how to process your End-of-Year in Eaglesoft.

Watch the Recording here.

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Tip 3: Download Your New Year Resolution Checklist

Stay organized with our checklist, featuring links to detailed instructions and helpful videos for each task.

Download My New Year Resolution Checklist here.

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Tip 4: Subscribe to Our Eaglesoft Monthly Newsletter

Get free monthly tips, tricks, updates, and promotions straight to your inbox—helping your practice make the most of Eaglesoft.

Subscribe Now here.

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Tip 5: Read Our End-of-Year Blog Post

Our blog post covers these tips and answers common questions to help you prepare and succeed during this busy season.

Check Out Our Blog here.