Wednesday, February 18, 2026

Stay Current with 2026 CDT Code Updates

The 2026 CDT codes are now available, and staying current is essential to keeping your practice compliant, efficient, and ready for accurate claims processing. Every dental claim submitted, whether electronically or on paper must use the current CDT code set, as required under HIPAA standards. Using outdated codes can lead to insurance denials, reimbursement delays, and workflow disruptions. The annual ADA update ensures:

  • Accurate claim submission
  • Consistent documentation
  • Proper insurance reimbursement
  • Compliance with national standards

Running the CDT 2026 Update in Eaglesoft

Eaglesoft provides a built‑in CDT Utility to help you update your system with the new codes. Here’s what the utility does:

  • Adds all new 2026 CDT codes with standard ADA descriptions
  • Updates any existing codes to the proper “D” prefix format
  • Adds missing standard service types
  • Helps ensure your system reflects current ADA nomenclature

However, it’s important to note:

  • Fees must be manually added to new codes
  • Deleted or revised codes are not automatically removed or edited — these require manual adjustment
  • You should always verify insurance acceptance of new codes before updating
  • Ensure you have a current/valid backup of your Eaglesoft data

Need Step‑by‑Step Guidance? 

To help you confidently complete the update, we recommend reviewing our full support guide here: https://pattersonsupport.custhelp.com/app/answers/detail/a_id/24227/

This resource includes:

  • Detailed CDT Utility instructions
  • Pre‑update checklists
  • Best practices for handling revised and deleted codes
  • Backup guidance
  • Insurance verification tips

Wednesday, February 11, 2026

Eaglesoft 25.00 Now Available. Here's What You Need to Know

Eaglesoft version 25.00 is now available. We strongly encourage you to upgrade and take advantage of new features and important security updates. If you are an Eaglesoft Service Club member, your upgrades are always free (valued at $1,800 per upgrade).


What's new in Eaglesoft 25.00?


eService Integrations

1.       Pearl Second Opinion Update in Eaglesoft Advanced Imaging

Eaglesoft 25.00 introduces dynamic enhancements to Pearl AI annotations in Advanced Imaging, allowing you to flip, mirror, and rotate images while maintaining accurate diagnostic overlays. 



When making post-capture edits to an image, the updated image is automatically sent to Pearl Second Opinion. This ensures image consistency between both Eaglesoft and Pearl. After the image is sent to Pearl, you will see a ‘new PearlAI results pending’ message in red on the image until the new results are ready.


New Image Analysis

Pearl will update the image with the new analysis, which may look different from what was saved before. If there is a problem sending or receiving the updated image, Eaglesoft will still show the latest annotations without any error messages.

Figure 1: Image after post capture edits


Figure 2: Image with new analysis from Pearl

*Offer valid for new Pearl customers using Eaglesoft version 25.00. Promotion applies only to Pearl Second Opinion. The first 60-day free offer begins once Pearl is activated. After the first 60 days, the standard subscription rate of $349/month will be charged. No contract term or commitment required. Practices receiving reimbursement from federal or state healthcare programs are not eligible.

2. eClaim Updates

Eaglesoft now bypasses the ‘In Process’ status for eClaims and Pre-Authorizations that are submitted electronically to DentalXChange. What this means for you:

  • Existing 'In Process' claims remain unchanged. 
  • You can still filter and view claims in the 'In Process' status.
  • No reports will be returned from DentalXChange after a claim is submitted. 
  • Rejected claims must be closed and recreated for resubmission. 
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Feature Enhancements

1.       Enhanced Appointment Display Options

Managing patient appointments just got more informative. New fields have been added to both the Appointment Detail Popup and Appointment Display Layout, giving front office staff a clearer snapshot of patient and account information. These fields are also available in the Print Tab, which can be customized to be different than the screen layout.

New fields added to the Appointment Detail Popup within the setup menu include:

  • Primary, Secondary, and Supplemental Employers
  • Primary, Secondary, and Supplemental Insurance
  • Patient and Account Balances

  • Work Phone Extension (next to the existing work phone field) NOTE: If no extension is present in Edit Patient, no Ext will appear on the Appointment Detail 

New fields added to the Appointment Display (OnSchedule, Setup, Appointment Display Information/ Layout Field) include:

  • Primary, Secondary, and Supplemental Employers
  • Primary, Secondary, and Supplemental Insurance
  • Patient and Account Balances
  • Work Phone Extension
  • Appointment Type


2. Revised ADA 2024 Dental Claim Form

Eaglesoft 25.00 now supports the ADA 2024 Dental Claim Form with the Approved OMB No. 0938-1471 (Form CMS-10883). This ensures providers can submit claims to Medicare using the latest approved format. This will print on both the ADA 2024 and Blank ADA 2024 paper claim forms only. 



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System Optimization and Security

Other improvements and fixes are included in this release to provide more seamless functionality in your practice:

  • Large Address Aware enabled by default for better memory usage on each machine. 
  • CDT 2025 codes added. 
  • Upgrade to .net 4.8 Framework.
  • Resolved Vyne claim remarks disappearing after re-opening change answers. 
  • Resolved tooth numbers added to incorrect procedure lines when printing claims. 
  • Resolved DataShare Error when accessing SmartDoc
  • Addressed previously usable Smart Code configurations in service codes no longer saving.
  • Resolved error attempting to assign default scanner with no Twain driver installed. 
  • Fixed error 'Could not update toolbar registry!' when resetting the toolbar in Advanced Imaging. 
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IMPORTANT INFORMATION BEFORE UPGRADING

Microsoft ended support for Windows 10 on October 14, 2025. Microsoft will no longer provide security updates or technical support for systems running Windows 10.


Recommended action: Upgrade to Windows 11 Professional and ensure that you are on Eaglesoft version 23 or higher to stay secure and compatible.

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Ready to upgrade to Eaglesoft version 25.00? Visit the Eaglesoft Upgrade Website to see detailed upgrade instructions and access the installation link. 

For questions on the upgrade or to obtain your license number, contact our support team via live chat.

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Interested in free Eaglesoft upgrades and unlimited Patterson support at no extra cost? Sign up for Service Club today by contacting an Account Management Specialist at 800.397.8191. 

Wednesday, February 4, 2026

Vyne Trellis Release Notes - January

Live date: 1/8/2026

1. Claim Search/Filter Bug Fix: 

  • The claims list now automatically resets when the search field is cleared.
  • Benefit: Reduces confusion and saves time by eliminating manual refreshes.
2. Removal of Member Plans From Billing & Subscriptions: 
  • The Member Plans feature has been fully removed from the application experience.
  • Benefit: Prevents customer confusion and UI inconsistencies.
3. Update to LBI Tooltip on Registration Page: 
  • Updated placeholder text to a valid demo URL (https://www.flossy.nyc/) for registration and verification.
  • Benefit: Enables successful registration for dental offices without websites.


Live date: 1/15/2026

1. Statements Unsent Tab - Email Notifications 

  • No more delayed billing with daily email reminders at noon for pending statements, including practice name, count, and direct link to the Unsent tab. 
  • Benefit: Prevents delays, accelerates billing, and ensures timely patient payments. 


2. Security: Notify Customers When Bank Info Changes

  • Automatic email notifications for any bank account updates, providing immediate visibility and opportunity to act. 
  • Benefit: Reduces fraud risk, strengthens trust, and protects financial settings


3. Reject GreenDot Accounts

  • Automatically blocks known high-risk institutions like GreenDot and notifies you of rejected updates.
  • Benefit: Prevents fraud before money ever moves, protects payment integrity, and reduces resolution time.


Live date: 1/22/2026

1. Eligibility: Use My Practice Settings for Time of Day

  • All patient‑messaging time‑of‑day settings are now centralized in My Practice. Eligibility workflows like Insurance Update Forms and Correction Requests now follow this single unified communication window.​
  • Benefit: Managing messaging hours in one place eliminates confusion, reduces errors, and ensures all eligibility‑related messages respect the approved communication timeframe.
2. Image Sync Status, Provisioning, and Installer Access Now Available in Supportal
  • Supportal now includes a dedicated Image Sync Status modal. Support teams can see subscription status, sync history, annotated image details, provisioning state, and can provision Image Sync or download the Pearl installer directly.​
  • Benefit: This update allows support agents to resolve Image Sync issues more independently. 


3. Show Active Filters and Default Filters in Payments UI
  • Payments now visibly displays active and default filters directly in the interface. The filtering logic hasn’t changed—only now it's surfaced clearly to users at the moment decisions are made.​
  • Benefit: Users gain immediate clarity and confidence about which balances have been qualified.


 
4. Payments Marketing Page Redesign
  • The Payments enablement page was shortened, visually redesigned, and enhanced with a product screenshot carousel and a testimonial video. 


Wednesday, January 28, 2026

Eaglesoft Service Club: Your All-in-One Support Solution

 

Running a successful dental practice requires more than just great care—it takes the right tools, training, and support. That’s where the Eaglesoft Service Club comes in. For one low monthly fee, you’ll gain access to a comprehensive suite of benefits designed to help your practice thrive.

Already a Service Club member? Great news—these are all the benefits you can take advantage of today!
Not a member yet? Contact an Eaglesoft Service Club specialist at 800.397.8191 to sign up.


What’s included in Eaglesoft Service Club?

Free Eaglesoft Version Updates
Stay ahead with the latest functionality—delivered to you at no extra cost. 

Exclusive Training Opportunities
Receive monthly Eaglesoft tips & tricks via email, enjoy free software wellness checks, and access unique training sessions to keep your team sharp.

Waived Patterson CarePay+ Subscription Fee
Get a full year of Patterson CarePay+, a patient financing, dental plans and credit card processing solution, with zero subscription fees—an incredible value for your practice.

Eaglesoft Mobile
Access Eaglesoft from your smartphone or tablet. View patient information, check schedules, and assign tasks remotely for ultimate flexibility.

Unlimited Support
Enjoy unlimited support via live chat, email, and phone. Plus, Schick support is included for Advanced Imaging customers—including discounts on eligible equipment replacements.


Join Eaglesoft Service Club today and experience the difference. Call 800.397.8191 to get started.

Wednesday, January 21, 2026

Ready to Maximize Eaglesoft? Claim Your Free Wellness Check!


Your Eaglesoft software is packed with powerful features designed to streamline your dental practice — but are you using it to its fullest potential?

Our complimentary Wellness Check is here to help you uncover hidden opportunities within Eaglesoft to boost productivity, improve workflows, and empower your team. Request for your free Wellness Check here.

What’s Included in Your Free Wellness Check?

  • Comprehensive Review: A certified Software Trainer will assess how your team is currently using Eaglesoft’s key features and processes.
  • Tailored Recommendations: You’ll receive a detailed report with actionable insights to help your practice grow and operate more efficiently.
  • Collaborative Consultation: Engage in a personalized discussion about potential improvements and training opportunities for your team.


How Does It Work?

The Wellness Check is conducted remotely by a certified Software Trainer who will remote directly to your system. In less than an hour — and scheduled at your convenience — you’ll gain clarity on how to optimize Eaglesoft for your unique practice needs.

Whether you're a long-time Eaglesoft user or just getting started, this free Wellness Check helps ensure you're leveraging every tool available to support your patients, your team, and your bottom line. 

Request for your free Wellness Check here.

Tuesday, January 13, 2026

Start the New Year Strong with Eaglesoft!


Welcome to 2026! 

We’re excited to support you and your practice throughout the year. As you prepare for a successful start, here are some essential tips and resources to keep your Eaglesoft system up to date

New Year Checklist

Make sure your end-of-year processes are complete:

View our FAQ for more information on how to complete the above items. 

Need help? Connect with our support team via live chat

Thursday, January 8, 2026

Vyne Trellis Release Notes - December

Live date: 12/11/2025

These updates aim to enhance user experience, streamline workflows, reduce errors, and improve system functionality across Vyne Trellis. 

Image Sync Modal Update

  • Customers who haven't installed Image Sync will see a window directing them to the Downloads page for self-installation.
  • Benefit: Streamlines setup by providing direct access to installation resources.

Claim Management Layout Updates
  • Continuous scrolling is now supported on the Claim Details screen, with tabs acting as bookmarks for quick navigation. 
  • Benefit: Provides a smoother and more intuitive way to review claim details without repetitive clicking.


Sidebar Update: Removal of Member Plans

  • The "Member Plans" sidebar item is removed entirely.
  • Benefit: Reduces user confusion and ensures the sidebar reflects current supported features. 

Direct URLs for My Practice Tabs


  • Each tab now has a direct URL/hash link for easier navigation and integration with guidance tools.
  • Benefit: Reduces extra clicks, improves onboarding, and enhances user experience.

Reset Password URL Update


  • Password reset links now route to a branded Vyne Trellis URL.
  • Benefit: Reduces confusion and increases user confidence in the security and legitimacy of the reset process.

Statements Unsent Tab


  • Statements now go to an "Unsent" tab for approval before being printed and mailed. ​ Offices can opt for automatic sending if desired.
  • Benefit: Reduces accidental statement errors, decreases support cases, and prepares for future Suspend and Send functionality. 

Show Active Filters and Default Filters ON Instead of Off in UI


  • The filter button now shows a count of active filters, making them visible and easy to review.
  • Benefit: Improves user trust, reduces confusion, and enhances the perceived value of the filtering system. 


Scheduling - Allow Reschedules and Cancellations Within Hours
  • Practices can now allow rescheduling and cancellations within 1 hour of the appointment time.
  • Benefit: Increases patient self-service, reduces inbound calls, improves schedule accuracy, and supports future automation for gap recovery.